What type of circuit? On Fri, 3 Aug 2018, 12:19 PM Daniel Bartlett <d...@thecloudmode.com> wrote:
> Hi All, > > > > We have a customer that is experiencing packet loss on a VPN connection. > > The connection is between their on-prem (colo datacentre) and Azure. > > Their firewall is managed by Vendor A (customer owned device). > > The ISP is Vendor B. > > > > We have been getting bounced around between Microsoft support, Vendor A > (FW Support), Fortinet (FW Vendor support) and Vendor B (ISP) – all > claiming no fault. > > Our monitoring (from on-prem servers to Azure servers) shows consistent > packet loss of 2-3% - peaking at 8-9% between Azure and on-prem. > > > > Packet captures run end-to-end show the loss to be occurring between the > on-prem FW and the Azure VPN GW. > > > > We are having a hard time convincing the ISP of the issue – they have been > unable to find any fault in their network. > > The ISP support is finding it hard to troubleshoot being that the Azure > VPN GW does not respond to ping (by design – and we cannot change this). > > > > Monitoring in place on the same link to internet site (google.com) shows > 0% packet loss. We are only loosing packets on the VPN. > > > > Just putting this out there for any suggestions on how we can assist the > ISP to determine the root cause? Or for any other suggestions? > > > > Thanks > > Dan > > > > > > > > > * Daniel Bartlett / Technology architect...@thecloudmode.com > <d...@thecloudmode.com> / 0407 176 755Lvl 17 / 31 Queen StMelbourne Victoria > Australia 3000 www.thecloudmode.com <http://www.thecloudmode.com/>* > > > > _______________________________________________ > AusNOG mailing list > AusNOG@lists.ausnog.net > http://lists.ausnog.net/mailman/listinfo/ausnog >
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