Hi Ross, I'll reach out directly to see if we can help solve this mystery. On Mon, Feb 4, 2019 at 3:04 PM Ross Marston <r...@ramtech.net.au> wrote:
> Hi, > Can someone please contact me (off list is fine if you'd prefer) with a > contact within Telstra to speak to please. We have wasted weeks on this > and a dead-line is looming. What we are trying to achieve is as follows... > - A Client has contacted us (2 weeks ago) to tell us that their copper > lines are being disconnected on the 8th Feb 19. > - We Submitted Class 'A' port request for the client's main number to a > new carrier, as nothing funky on the PSTN service. > - Port request has been rejected as a complex service (but they won’t > tell us what the complexity is) > - Disconnect Date is looming, and we stand the chance of the client's > main advertised number being lost, and if the new port request also fails > (and a Class 'C' takes 6 weeks) we have no control over the number. > Catastrophe for the client, and we seem powerless to change it. > > How do we find out what complex services are on the number to allow a > Class 'A' port to proceed quickly and preserve the number for the client. > We have spoken to just about everyone we can find (literally 50-60 phone > calls) in Telstra with no joy what-so-ever. > > Any (urgent) help, greatly appreciated. > > Kind regards > > Ross Marston > Ramtech > > _______________________________________________ > AusNOG mailing list > AusNOG@lists.ausnog.net > http://lists.ausnog.net/mailman/listinfo/ausnog >
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