Have you checked your MTU/MSS sizing? especially relevant if your going
via a vpn tunnel.
Cheers Greg
On 1/03/2019 2:05 pm, Jace Walker wrote:
Hi all,
A client of mine is having an issue with internet connectivity, any
suggestions would be greatly appreciated!
They have an IP address and can ping google.com and 8.8.8.8, however
cannot load google.com in their web browser (or any other site for
that matter). They have a IPsec VPN (site to site) and the computers
internal IP can be pinged from another site.
The computer can intermittently receive emails and receive messages on
Microsoft Teams, but this is not consistent.
We have done the following:
- Changed DNS servers
- int ip reset
- winsock reset
- advfirewall reset
- assigned static IP
- checked for proxies (none set)
- rebooted router
- rebooted computer
After the reset, we can no longer ping the device however they still
have occasional email/Microsoft Teams connectivity.
Does anyone have any ideas? Appreciate anything!
Kind Regards,
Jace
Jace Walker
Helpdesk Consultant
Phone: 1300 022 735
Direct: *(03) 8609 2180
* <tel:(03)%208609%202180>
Email: *jwal...@m-i.com.au* <mailto:jwal...@m-i.com.au>
Website: *www.m-i.com.au* <http://www.m-i.com.au/>
Address:
4/405 High Street , Northcote VIC 3070 , Australia
Facebook <https://www.facebook.com/milanindustries>
LinkedIn <https://www.linkedin.com/company/milan-industries/>
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The above email correspondence should be read in conjunction with our
standard disclaimer/terms which can be found at
http://www.m-i.com.au/email-communications-disclaimer/
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