Update. Apparently our engineers were aware and apparently fixed the issue yesterday. Appreciate advice if any further problems
Craig Mulhearn Technology Advisor Technology Solutions | Telstra Enterprise IPT +61 2 8576 6555 | M +61 407 438566 I E craig.mulhe...@team.telstra.com| W www.telstra.com/enterprise -----Original Message----- From: Mulhearn, Craig Sent: Thursday, 3 October 2019 3:43 PM To: 'ausnog@lists.ausnog.net' <ausnog@lists.ausnog.net> Subject: Telstra Mobile network bad time zone settings - Brisbane CBD Hi noggerverse, I have shared this information internally and it has been forwarded to engineering for investigation. We have had staff in Brisbane also notice this individually thinking it was an issue with their phone (likely not). Will update as info comes to hand and thanks for calling it out. Craig Mulhearn Technology Advisor Technology Solutions | Telstra Enterprise IPT +61 2 8576 6555 | M +61 407 438566 I E craig.mulhe...@team.telstra.com| W www.telstra.com/enterprise -----Original Message----- From: AusNOG [mailto:ausnog-boun...@lists.ausnog.net] On Behalf Of ausnog-requ...@lists.ausnog.net Sent: Thursday, 3 October 2019 12:00 PM To: ausnog@lists.ausnog.net Subject: AusNOG Digest, Vol 92, Issue 3 [External Email] This email was sent from outside the organisation – be cautious, particularly with links and attachments. Send AusNOG mailing list submissions to ausnog@lists.ausnog.net To subscribe or unsubscribe via the World Wide Web, visit http://lists.ausnog.net/mailman/listinfo/ausnog or, via email, send a message with subject or body 'help' to ausnog-requ...@lists.ausnog.net You can reach the person managing the list at ausnog-ow...@lists.ausnog.net When replying, please edit your Subject line so it is more specific than "Re: Contents of AusNOG digest..." Today's Topics: 1. Telstra Mobile network bad time zone settings - Brisbane CBD (Bruce Forster) 2. Re: Telstra Mobile network bad time zone settings - Brisbane CBD (Mark Smith) 3. Re: Telstra Mobile network bad time zone settings - Brisbane CBD (Jake Peterson) 4. Re: Telstra Mobile network bad time zone settings - Brisbane CBD (de...@madrock.net) 5. Re: Telstra Mobile network bad time zone settings - Brisbane CBD (Bruce Forster) ---------------------------------------------------------------------- Message: 1 Date: Wed, 2 Oct 2019 12:28:09 +1000 From: Bruce Forster <br...@tubes.net.au> To: AUSNOG <AusNOG@lists.ausnog.net> Subject: [AusNOG] Telstra Mobile network bad time zone settings - Brisbane CBD Message-ID: <cadar5wpfsegtwvbzwbsdc6stdv3hje9xgaiq7xjij1dausf...@mail.gmail.com> Content-Type: text/plain; charset="utf-8" Hi noggers, Hoping someone @ telstra is on the list who can take a look at this one. You have a radio near central station in Brisbane, approx 180 ann st area that is giving off bad time zone data, my phone switched from +10 to +8 and when i walked back to the office again back to +10.. I'm based at 300 ann. If you need more data about it please feel free to contact me off list. Screen caps from phone: https://imgur.com/a/hmMv1p7 These were taken at 11:48pm, and 12:20pm 2nd Oct 2019, Sorry if there is a page on telstra's site to report this but i guess my google fu was bad this time. -- Regards, Bruce -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20191002/f1be77b5/attachment-0001.html> ------------------------------ Message: 2 Date: Wed, 2 Oct 2019 12:41:00 +1000 From: Mark Smith <markzzzsm...@gmail.com> To: Bruce Forster <br...@tubes.net.au> Cc: AUSNOG <AusNOG@lists.ausnog.net> Subject: Re: [AusNOG] Telstra Mobile network bad time zone settings - Brisbane CBD Message-ID: <CAO42Z2wup2UwuL1Vqna8_CVMX7xksb05yfpH=ov84yrv=x4...@mail.gmail.com> Content-Type: text/plain; charset="utf-8" On Wed, 2 Oct 2019, 12:28 Bruce Forster, <br...@tubes.net.au> wrote: > Hi noggers, > > Hoping someone @ telstra is on the list who can take a look at this one. > > You have a radio near central station in Brisbane, approx 180 ann st > area that is giving off bad time zone data, my phone switched from +10 > to +8 and when i walked back to the office again back to +10.. > That's one of those space wormholes that briefly took you to Singapore. > I'm based at 300 ann. If you need more data about it please feel free > to contact me off list. > > Screen caps from phone: https://imgur.com/a/hmMv1p7 These were taken > at 11:48pm, and 12:20pm 2nd Oct 2019, > > Sorry if there is a page on telstra's site to report this but i guess > my google fu was bad this time. > > > -- > Regards, > > Bruce > _______________________________________________ > AusNOG mailing list > AusNOG@lists.ausnog.net > http://lists.ausnog.net/mailman/listinfo/ausnog > -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20191002/36573e4c/attachment-0001.html> ------------------------------ Message: 3 Date: Wed, 2 Oct 2019 02:41:15 +0000 From: Jake Peterson <ja...@mansol.net.au> To: Bruce Forster <br...@tubes.net.au>, AUSNOG <AusNOG@lists.ausnog.net> Subject: Re: [AusNOG] Telstra Mobile network bad time zone settings - Brisbane CBD Message-ID: <b0317fe5eea145db99be4145d2997464@MSI-EXCHDC1-01.mshost.local> Content-Type: text/plain; charset="utf-8" This happened to me the other week and I put it down to my phone playing up. I was at Brisbane Central and on the Telstra network also. Regards, Jake From: AusNOG <ausnog-boun...@lists.ausnog.net> On Behalf Of Bruce Forster Sent: Wednesday, 2 October 2019 12:28 PM To: AUSNOG <AusNOG@lists.ausnog.net> Subject: [AusNOG] Telstra Mobile network bad time zone settings - Brisbane CBD Hi noggers, Hoping someone @ telstra is on the list who can take a look at this one. You have a radio near central station in Brisbane, approx 180 ann st area that is giving off bad time zone data, my phone switched from +10 to +8 and when i walked back to the office again back to +10.. I'm based at 300 ann. If you need more data about it please feel free to contact me off list. Screen caps from phone: https://imgur.com/a/hmMv1p7 These were taken at 11:48pm, and 12:20pm 2nd Oct 2019, Sorry if there is a page on telstra's site to report this but i guess my google fu was bad this time. -- Regards, Bruce -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20191002/726488f9/attachment-0001.html> ------------------------------ Message: 4 Date: Wed, 2 Oct 2019 12:12:26 +0930 From: <de...@madrock.net> To: "'Bruce Forster'" <br...@tubes.net.au> Cc: 'AUSNOG' <AusNOG@lists.ausnog.net> Subject: Re: [AusNOG] Telstra Mobile network bad time zone settings - Brisbane CBD Message-ID: <09a101d578cb$08d48fa0$1a7daee0$@madrock.net> Content-Type: text/plain; charset="utf-8" Hi Bruce, To add to the risk, I was involved in a parliamentary enquiry in NZ when working for EY, where customers were being charged extra for calls based on call ticketing inaccuracies, resulting from non-synchronised cells. Other than being very embarrassing for the carrier, it was expensive as they were required to correct the over and under customer payments. When I was reviewing it, I found older nodes were using a centralised Perl scripts to periodically log into and reset the time, where newer devices were using NTP. * The issues was discovered to be a range of things including the centralised Perl script not being able to log into the node (wrong passwords), new nodes not registered centrally when deployed and NTP not configured. * Times varied depending on the node drift and if the technician setup old/new nodes properly when deployed. * Call ticketing handover when roaming between nodes also negatively contributed to the evidence needed to reconcile billing when syncing issues exist. Just a related point. Good luck with getting it sorted. Thanks Derek From: AusNOG <ausnog-boun...@lists.ausnog.net> On Behalf Of Bruce Forster Sent: Wednesday, 2 October 2019 11:58 AM To: AUSNOG <AusNOG@lists.ausnog.net> Subject: [AusNOG] Telstra Mobile network bad time zone settings - Brisbane CBD Hi noggers, Hoping someone @ telstra is on the list who can take a look at this one. You have a radio near central station in Brisbane, approx 180 ann st area that is giving off bad time zone data, my phone switched from +10 to +8 and when i walked back to the office again back to +10.. I'm based at 300 ann. If you need more data about it please feel free to contact me off list. Screen caps from phone: https://imgur.com/a/hmMv1p7 These were taken at 11:48pm, and 12:20pm 2nd Oct 2019, Sorry if there is a page on telstra's site to report this but i guess my google fu was bad this time. -- Regards, Bruce -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20191002/b7649012/attachment-0001.html> ------------------------------ Message: 5 Date: Wed, 2 Oct 2019 12:53:57 +1000 From: Bruce Forster <br...@tubes.net.au> To: de...@madrock.net Cc: AUSNOG <AusNOG@lists.ausnog.net> Subject: Re: [AusNOG] Telstra Mobile network bad time zone settings - Brisbane CBD Message-ID: <CADaR5wNwKJUVH3TY4eKp_6s1D-aXRFdzoB9fa=gof-vkfaf...@mail.gmail.com> Content-Type: text/plain; charset="utf-8" Someone from Telstra has acknowledged me in about 8min so at least they are aware :) Regards, Bruce sent from my mobile device. On Wed, 2 Oct 2019, 12:42 pm , <de...@madrock.net> wrote: > Hi Bruce, > > > > To add to the risk, I was involved in a parliamentary enquiry in NZ > when working for EY, where customers were being charged extra for > calls based on call ticketing inaccuracies, resulting from non-synchronised > cells. > > > > Other than being very embarrassing for the carrier, it was expensive > as they were required to correct the over and under customer payments. > > When I was reviewing it, I found older nodes were using a centralised > Perl scripts to periodically log into and reset the time, where newer > devices were using NTP. > > - The issues was discovered to be a range of things including the > centralised Perl script not being able to log into the node (wrong > passwords), new nodes not registered centrally when deployed and NTP not > configured. > - Times varied depending on the node drift and if the technician setup > old/new nodes properly when deployed. > - Call ticketing handover when roaming between nodes also negatively > contributed to the evidence needed to reconcile billing when syncing issues > exist. > > > > Just a related point. Good luck with getting it sorted. > > > > > > Thanks > > Derek > > > > *From:* AusNOG <ausnog-boun...@lists.ausnog.net> *On Behalf Of *Bruce > Forster > *Sent:* Wednesday, 2 October 2019 11:58 AM > *To:* AUSNOG <AusNOG@lists.ausnog.net> > *Subject:* [AusNOG] Telstra Mobile network bad time zone settings - > Brisbane CBD > > > > Hi noggers, > > > > Hoping someone @ telstra is on the list who can take a look at this one. > > > > You have a radio near central station in Brisbane, approx 180 ann st > area that is giving off bad time zone data, my phone switched from +10 > to +8 and when i walked back to the office again back to +10.. > > > > I'm based at 300 ann. If you need more data about it please feel free > to contact me off list. > > > > Screen caps from phone: https://imgur.com/a/hmMv1p7 > > These were taken at 11:48pm, and 12:20pm 2nd Oct 2019, > > > > Sorry if there is a page on telstra's site to report this but i guess > my google fu was bad this time. > > > > > > -- > > Regards, > > Bruce > -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20191002/65242b56/attachment-0001.html> ------------------------------ Subject: Digest Footer _______________________________________________ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog ------------------------------ End of AusNOG Digest, Vol 92, Issue 3 ************************************* _______________________________________________ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
