Hi,
If your workforce is not used to working remote then:
- ensuring they know how to and who to contact for IT support? (Is there an
external number for that?)
- ensuring you have things like Zoom/BlueJeans/Webex setup for people to use
*and* that they have the things they need to drive them (eg. Working headsets)
- do they know how to use it, schedule meetings using it etc?
- ensuring that any communication apps (eg. Slack) works for people and that
they have appropriate groups setup.
- ensure you have a working/upto date contacts list? Not all companies have a
nice, easy to use website for finding this. If people are in offices all the
time they just may not have workmates/managers mobile numbers.
- if people need things like laptop chargers to work then can you get them
delivered? Do they have a suitable space at home? (This is OH&S stuff).
- if you have a time clock based work force (eg. They need to show hours) then
have you allowed for the reporting of work?
- What do you need to teach managers to help them manage their staff, conduct
meetings etc?
- do you need some quick guides?
Some of this is basic stuff, but, if you’ve got a work force who’s not used to
it then think about how to enable to the workforce and make it less scary for
them and enable their productivity.
MMC
> On 9 Mar 2020, at 2:29 pm, Robert Haylock <robert.hayl...@gmail.com> wrote:
>
> Hey all,
>
> Hearing a few IT related plans crop up, especially around VPN concentrator
> capacity and external capacity to handle the additional load of a much
> greater than normal percentage of employees working from home.
>
> Obviously, if you are lucky enough to have many services moved to the cloud
> (Office 365, GSuite, etc) then the load is a bit more distributed and the
> load moves to the residential broadband networks, but I am interested in any
> other IT related things to prepare you may be recommending to your
> customers/employers/bosses?
>
> Rob
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