Pretty much what Louis said. If it’s a brand new estate, then it’s option 2 and the developer has dropped the ball. A colleague of mine was in a new greenfields estate in Metro Melbourne, no Telstra or NBN cabling whatsoever, took them 6 months to connect him.
You can ask the RSP to go down the “please add the location” and see what happens, takes a few days, you’ll need to supply proof of address docs and Lat/Long as well. Jen Sent from my iPhone > On 17 Apr 2020, at 08:56, Louis Crossing <[email protected]> wrote: > > > There's two possible ways forward here: > > 1: It's a missing address - your ISP of choice needs to lodge a case with > NBNco for this. You'll need proof of occupancy such as a utility bill, rental > agreement, etc. > NBNco will then review the case and hopefully add the address into the > system. When they do this, there's a chance they'll add it in as "not ready > for service" if they're unsure if the infrastructure is there to support it, > and they won't care if you tell them it is. At that point it becomes a > waiting game until they decide to update the service class. Based on an order > I had completed last week that had this problem (and from previous experience > provisioning NBN orders for an ISP), this can take 6+ months sometimes. Good > luck. > > 2: It's a new development that wasn't registered - this seems less likely > based on your description, but if it is the case, the details to proceed are > here: https://www.nbnco.com.au/develop-or-plan-with-the-nbn/new-developments > It's been a while since I worked on provisioning NBN orders but this used to > (and probably still does) attract a $300 new development charge at minimum, > with other fees possible. > > Anyway, option 1 is probably what you want. > > Cheers, > Louis > >> On Fri, 17 Apr 2020 at 05:20, Skeeve Stevens <[email protected]> >> wrote: >> Hey all, >> >> I've got a friend that has moved into a new house in a new estate. They are >> the first person in the house. >> >> The house has two properties, say '26 Blah St' and a granny flat in '26a >> Blah St'. >> >> Someone had already moved into the granny flat and has connected NBN. >> >> In the NBN lookup, and all the ISPs I've looked at, only "26a" drops down, >> and no other... and most ISPs don't let you proceed. >> >> NBNCo's website says talk to the ISP... but they all basically refuse to >> move forward in the application to order. >> >> Anyone know how to get the address added to NBNCo?? >> >> Whereis.com.au seems to show the correct maps... Google doesn't. Hmmm >> ...Skeeve >> >> -- >> Skeeve Stevens - Director - Future Crime Agency >> Email: [email protected] ; Skype: skeeve >> Website: futurecrime.agency ; Twitter: @_FutureCrime >> Linkedin: /in/skeeve ; Facebook: FutureCrimeAgency >> _______________________________________________ >> AusNOG mailing list >> [email protected] >> http://lists.ausnog.net/mailman/listinfo/ausnog > _______________________________________________ > AusNOG mailing list > [email protected] > http://lists.ausnog.net/mailman/listinfo/ausnog
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