Perhaps it is best you take it through official channels then, rather
than pushing for information from a staffer who is
a) on leave
b) has no obligation to provide support through this channel - but
does so for the good of the community
It is amazing that it got fixed this way at all. Even just a few years
ago I wouldn't imagine someone with such reach into Telstra NOC being so
accessible for truly complex issues - you'd spend half a week trying to
get through their phone system to someone or email the 'noc@' or
something and hope to get a reply in a few days.
On 30/09/2020 7:58 am, Job Snijders wrote:
Dear 'DaZZa',
On Wed, Sep 30, 2020 at 07:38:24AM +1000, DaZZa wrote:
What part of "Root cause investigations are underway" is difficult to
understand?
I didn't ask for a root cause analysis.
As much as I have an intense dislike for all things Telstra, this got
fixed at 5:48 am AEST, according to Russell - it's now barely 07:40 am
AEST - demanding a root cause analysis in less than 2 hours from an
organisation as large as Telstra is a bit rich.
Please understand that this event had negative impact on the global
Internet routing system for HOURS, hundreds of networks abroad were
also impacted.
It is not 'rich' to ask what action was taken to stop this issue. I ask
for more detail because it is useful to understand if international
carriers need to take additional precautions.
Kind regards,
Job
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