Saving money on one thing can cost a LOT in other ways. The large siloed organisation run by accountants story.
On Thu, Mar 16, 2023 at 10:10 PM Luke Thompson <luk...@tncrew.com.au> wrote: > I'm with you on follow the sun, much like iiNet & Co. did back in the day > (very effectively, almost a work of art it was so good) with some > functions. > > In the context of a national network though, much as with Telstra the > people are its greatest asset - and while it can be nightmarish landing the > right folk especially over odd hours, building out a collaborative > powerhouse of a team on-shore is the beauty spot if it fits. Especially > with NOCs/SOCs. > > Follow the sun isn't blatant off shoring as you say. Removing local > functions entirely though will land you with internal chaos and severe > problems down the track when trying to insource. > > Having multiple sites has its benefits (and challenges), I just don't > think binning local makes any sort of sense with the NBN NOC. > > On 16 March 2023 7:51:12 pm Julien Goodwin <aus...@studio442.com.au> > wrote: > > On 16/3/23 4:06 pm, Luke Thompson wrote: >> >>> NOC offshoring is nightmare territory - depending on how it's done. The >>> national broadband network ought to be just that. >>> >> >> I'll mostly agree with that. >> >> Pure NOC offshoring isn't great. Splitting a NOC into two or three sites >> for follow-the-sun coverage can work really well if smartly managed, >> saves trying to find good staff for a night shift, although of course it >> does add plenty of issues on its own. >> >> Even just NOC remote from engineering, having a NOC in Brisbane, but >> engineering all done out of Melbourne has plenty of issues if you don't >> work strongly to ensure the various people actually talk to each other. >> >> Or, if you're large enough, first tier separate from second can be much >> the same. >> >> I'm currently working with our corporate network group, and it's my >> constant lament that I can't just sit in a room where their NOC folk are >> working to learn the things that aren't getting escalated, processes >> that don't quite work properly, and other things I might not see from >> reading their tickets. (The reasons why I can't just do this are long >> and far off topic for this) >> >> If NBN were spinning up a NOC in the UK, Ireland, or possibly the >> US/Canada east coast that could be a very good idea, but it wouldn't be >> the cheap one. >> >> If NBN are shifting things done in Australia as an attempt at a cost >> saving, I doubt it really will by the time all relevant costs are >> considered. >> _______________________________________________ >> AusNOG mailing list >> AusNOG@lists.ausnog.net >> https://lists.ausnog.net/mailman/listinfo/ausnog >> > > _______________________________________________ > AusNOG mailing list > AusNOG@lists.ausnog.net > https://lists.ausnog.net/mailman/listinfo/ausnog >
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