My impression is that this is a comment from a nontechnical user. She
says "system" and talks about download, was she referring to the
iPlayer client? If she is using a Mac, that would explain why it
doesn't work. Maybe she is using Windows and has spyware slowdown
syndrome. Maybe she can't get Real streams to work. Or she has popups
turned off on her browser. Or... &c., &c.

Sean
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