On 2017-11-09 06:59, Mohammad Goodarzi wrote:
Hi,

What do you think I must show so that you can help me fixing the
problem?

Thanks

By way of imperfect analogy, let's say you've telephoned a mechanic and said your car doesn't start. He's told you the most likely reason cars in general don't start, and now you've followed up with, "what else do you need to know?"

You haven't even mentioned what kind of car is involved, much less any surrounding context. Have you driven the car off a cliff lately? Did it ever start? This isn't a fun guessing game for the mechanic.

By a similar token, you haven't said what version you're running, what operating systems are involved, or provided any kind of diagnostics whatsoever, or insight into the symptoms.
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