Hello,
Perhaps I am wrong, but I have the very strong feeling that more and more
users are reporting problems supplying *really* poor information to the point
that some have no information. They don't state the OS, Bacula version, the
database they are using, nor show any output. They simply say; "Bacula does
this and that and it doesn't work".
I think we need to treat these users with full respect, but refuse to answer
questions until they read the Support page and start providing the relevant
information. Clearly if it is not a database problem, they don't need to say
what database they are using, and if the omit one or two pieces but supply
pretty much everything, we shouldn't just coldly send them to the support
page.
However, I do suggest to save everyone's time, for those that provide really
poor documentation, rather than asking for the details, we ask them to read
the page and then supply the info.
Another solution might be to have a "Support form" that must be completed and
sent before support is given. This support form could have a few simple
questions and requests for information that could speed up a lot of support
requests.
Comments?
--
Best regards,
Kern
(">
/\
V_V
All the advantages of Linux Managed Hosting--Without the Cost and Risk!
Fully trained technicians. The highest number of Red Hat certifications in
the hosting industry. Fanatical Support. Click to learn more
http://sel.as-us.falkag.net/sel?cmd=lnk&kid=107521&bid=248729&dat=121642
_______________________________________________
Bacula-users mailing list
Bacula-users@lists.sourceforge.net
https://lists.sourceforge.net/lists/listinfo/bacula-users
