>Daughter bought a MacBook Pro a year ago and purchased a 3-year >warranty. Now, (1) DVD burner sometimes works, sometimes doesn't and >(2) there are dead pixels showing on the screen. She went to the Apple >store in Tysons Corner, waited 3 hours to see someone, and was told to >burn all the data on the computer to DVD disks
That is probably the worst store to go to with a problem. They are much too busy. Staff is overburdened and frazzled. She should try again at a different store. She may also need to be more assertive and negotiate for a better outcome. ************************************************************************* ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *************************************************************************
