Hi again, I reached Malaysia last weekend. They have national holiday (Chinese New Year), and office was opened today only. Here is short report:
1. ChalkElec just moved to new bigger building, most of stuff from old office still in boxes. They are unpacking now, going to start operation next week. 2. They also bought new SMT equipment. I saw new PnP machine and semi-automatic stencil printer. It should solve bottleneck with manufacture speed, and they will finally have stock open. 3. I inspected today their order processing system. Looks like it has bug, because some orders are missed in system, and they exist in PayPal only. So, guys were not aware about orders before customers started to write emails or open PayPal claim. I will check this in more details this week, then we will try to fix it. Regarding current customers, I requested ChalkElec to provide 2 lists with orders - one from PayPal, and another from internal order processing system. I will write simple program to compare both to find out missed orders, and we will process them manually. 4. In my last post I asked you to send your claims directly to me. So far I got just one claim. I really hope that this problem is pretty rare. 5. Also, I talked about giving any reward to customers who suffered from this problem. We agreed on providing 25% discount for next order. <https://lh5.googleusercontent.com/-VYVLK101ZP8/UvEcadISkRI/AAAAAAAAAAM/shdpEULtU14/s1600/20140204.png> I see that guys really trying to do their best. Yes, they have some problems with planning, order processing, and support. But they are learning to make business. This is tough period for them, when business grows faster than they expected. We at ZetaOri will keep an eye on them and will try to pay more attention to support and advice them on key business points. For any future problems like this you can send claims directly to my email - I will take care to investigate and help with solving. On Wednesday, January 29, 2014 1:10:19 AM UTC+8, kli...@zetaori.com wrote: > > Hello guys, > > My name is Yuri, I'm CTO of ZetaOri Technologies - the parent company of > ChalkElec. Maxim sent to me link to this topic, that's how I know about > these problems with supply and come here. ChalkElec has own director, and > they operate independently from us since last year, but still have to > report to us monthly, and we can take control of company operations. Based > on what I read here, I see that situation is really bad and we should do > something immediately. I will try to book tickets to Malaysia to go there > and check whats happening right in place. Will provide update in couple > days. > > Meantime, please send your complaints directly to my email. I have no idea > how many customers are awaiting for shipping, so I will appreciate if you > can briefly state just important information - your full name, order #, > when order has been placed, and which email you did tried to contact. > Please, state "ChalkElec order# XXX" as email subject. > > I apologize for all delays, silence, and any inconvenience involved. > Please, give me couple days to reach Malaysia, then I will try to improve > situation. > > Yuri. > > On Tuesday, January 28, 2014 10:07:42 AM UTC+4, lisarden wrote: >> >> Hey guys! >> >> I know the director of Chalk-elec in person and gonna report about >> problems to him immediately. >> >> They are good people. Don't blame them earlier. It is not that easy to >> manufacture displays >> 27 Янв 2014 г. 23:47 пользователь "John Syn" <john...@gmail.com> написал: >> >>> I just got an e-mail from Andrew Lim of Chalkboard Electronics with a >>> link >>> to the USPS tracking website which shows my package is in Los Angeles. I >>> had originally used the Malasian Post tracking website for a RR..MY >>> tracking number which showed nothing, but entering this tracking number >>> into USPS show my package was shipped. BTW, I did enter a complaint with >>> PayPal and perhaps that is why my package is on its way. >>> >>> Regards, >>> John >>> >>> >>> >>> >>> On 1/25/14, 3:58 AM, "Michael Eitel" <mikee...@gmail.com> wrote: >>> >>> >Am Freitag, 24. Januar 2014 22:04:05 UTC+1 schrieb john3909: >>> >> From: <lazaru...@gmail.com> >>> >> Reply-To: <beagl...@googlegroups.com> >>> >> Date: Friday, January 24, 2014 at 9:27 AM >>> >> To: <beagl...@googlegroups.com> >>> >> Cc: <cras...@googlemail.com>, <asso.a...@gmail.com> >>> >> Subject: [beagleboard] Re: Attention if order LVDS-Board from >>> >>chalk-elec!!! >>> >> >>> >> >>> >> >>> >> Here the same... No reply, No cash back, nothing... Bad company >>> >> I ordered the HDMI to LVDS convertor Nov 30 and I haven¹t received it >>> >>either. Sent me shipping details Jan 16 with a tracking number for >>> >>Malaysia Post, but looks like it is fake. >>> >> >>> >> >>> >> Le dimanche 28 juillet 2013 17:23:43 UTC+2, asso.a...@gmail.com a >>> écrit >>> >>:I ordered the screen over a month ago and the money were sent the same >>> >>day with paypal. After 3 emails they answerd me and said they will send >>> >>it out within one week. 2 weeks later and I stil havent received the >>> >>screen. Now a month later and no screen or money back or anything else. >>> >> DO NOT RECOMEND ever buying anything from them. >>> >> >>> >> Den lördagen den 28:e januari 2012 kl. 09:59:00 UTC+1 skrev >>> >>robo:attention if you like to order LVDS -Board on >>> >> >>> >> www.chalk-elec.com >>> >> this company is very dubios !! >>> >> >>> >> details: >>> >> >>> >> I ordered on 28.December and payed via paypal >>> >> >>> >> I ordered with extra cost "DHL EXPRESS" >>> >> >>> >> >>> >> in 2.week in january i received nothing. >>> >> >>> >> i wrote some mails , and always the answer: is sended, >>> >> >>> >> i ask for the tracking number . : >>> >> >>> >> today i received the mail with the tracking number bat : >>> >> >>> >> >>> >> i called the DHL. >>> >> >>> >> 1. this is not a DHL - Package !! >>> >> >>> >> 2. It is a Number for a german Post -Package ! >>> >> >>> >> >>> >> I called the German Post: >>> >> >>> >> 1.this Number can not be find in the System >>> >> >>> >> 2. this Number is not Express Number , Express-Number begin not with >>> >> >>> >> "R" , begin with "E" >>> >> >>> >> 3.normally at the End of the Number is source - Country: >>> >> >>> >> on this number is DE !!! (source Germany ) not MY(Malaysia) >>> >> >>> >> >>> >> it is very dubios company ... >>> >> >>> >> I booked my mony back today, i develop it by self , i think it is >>> >> >>> >> faster >>> >> >>> >> regards >>> >> >>> >> robo >>> >> >>> >> >>> >> -- >>> >> >>> >> For more options, visit http://beagleboard.org/discuss >>> >> >>> >> --- >>> >> >>> >> You received this message because you are subscribed to the Google >>> >>Groups "BeagleBoard" group. >>> >> >>> >> To unsubscribe from this group and stop receiving emails from it, send >>> >>an email to beagleboard...@googlegroups.com. >>> >> >>> >> For more options, visit https://groups.google.com/groups/opt_out. >>> > >>> >Hi >>> > >>> >I'm not surprised. They do not answer on my mails neither. >>> >Having problems with non running 10" lcd set. I invested in a brick!!! >>> >Mike >>> > >>> >-- >>> >For more options, visit http://beagleboard.org/discuss >>> >--- >>> >You received this message because you are subscribed to the Google >>> Groups >>> >"BeagleBoard" group. >>> >To unsubscribe from this group and stop receiving emails from it, send >>> an >>> >email to beagleboard...@googlegroups.com. >>> >For more options, visit https://groups.google.com/groups/opt_out. >>> >>> >>> -- >>> For more options, visit http://beagleboard.org/discuss >>> --- >>> You received this message because you are subscribed to the Google >>> Groups "BeagleBoard" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an email to beagleboard...@googlegroups.com. >>> For more options, visit https://groups.google.com/groups/opt_out. >>> >> -- For more options, visit http://beagleboard.org/discuss --- You received this message because you are subscribed to the Google Groups "BeagleBoard" group. To unsubscribe from this group and stop receiving emails from it, send an email to beagleboard+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out.
