As they can send but not receive it could be permission related. Does the besadmin account have administer information store rights on the exchange server the user is on?
Did it ever work? If you run the IEMSTEST.exe on the BES and select the users mailbox does it complete successfully? Thanks, Mike Mike Hogan Solutions Delivery Engineer Vodafone Business Services Vodafone Ltd Mobile: +44 (0)7919994629 Fax: +44 (0) 1635 234968 VPS: +44 (0) 09003 275874 Vodafone Email: [email protected] Department E-mail: [email protected] Vodafone Ltd Registered Office: Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN Registered in England No: 1471587 To find out more - Please visit www.vodafone.co.uk/dataworld Let your email find you with BlackBerry from Vodafone ________________________________ From: [email protected] To: [email protected] Sent: Tue Jun 30 19:11:59 2009 Subject: Re: [Bes-admins] Sending but not receiving email ? Anthony, This sounds like SendAs permission for besadmin account is not set for those users! This happens for 2 reasons: 1. User is a member of AD protected group(s) - Doman Admins, Print Admins, Print Operators, etc. 2. Inheritance of permissions is blocked on the store level or higher. Check out RIM site - there are many KB’s on the issue. Thanks, Yury From: [email protected] [mailto:[email protected]] On Behalf Of Anthony Ancheta Sent: Monday, June 29, 2009 5:26 PM To: [email protected] Subject: [Bes-admins] Sending but not recieving email ? I am having a couple of issues that are perplexing me, I have multiple blackberries (BES 4.1.6/exchange 03) that can send email but not receive. I tried deleting and resending the service books with no go. Wiped and activated one would not download email but could send. I have 10 users all on Exchange 07 servers and berries are running fine. ( All running off the same BES server ) Any ideas? Anthony " Cheta" Ancheta Global IT Support Team IDEO - Product Dev Pier 28 Annex, The Embarcadero San Francisco, Ca 94105 www.ideo.com [email protected] 415-615-5072 Office 415-717-4552 Mobile
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