The simple instructions that are listed by others work well. I also modified my activation email to something more detailed.
Another great tool that we use is LogMeIn Rescue+Mobile. This allows for remote control of the device, even prior to BES activation. This has come in useful for the most incompetent users and although it may be a bit slow, it is much faster that a slow user. ____________________________________________ Dan Mathews CTI Systems Administrator Duncan Solutions, Inc. Phone: 414.847.3747 -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: Monday, October 05, 2009 3:31 PM To: [email protected] Subject: Bes-Admins Digest, Vol 21, Issue 14 Send Bes-Admins mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://www.dataoutages.com/mailman/listinfo/bes-admins or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of Bes-Admins digest..." Today's Topics: 1. Out of curiosity (Art Alexion) 2. Re: Out of curiosity (audit) 3. Re: Out of curiosity (Eggan, Mark) 4. Re: Out of curiosity (Dan Baker) 5. Re: sent message lagging (Reardon, Diane) ---------------------------------------------------------------------- Message: 1 Date: Mon, 05 Oct 2009 20:27:00 +0000 From: Art Alexion <[email protected]> Subject: [Bes-admins] Out of curiosity To: BES Admins List <[email protected]> Message-ID: <1254774420.26420.106.ca...@art-ubuntu> Content-Type: text/plain I see a lot of issues on this list from many who support remote users all over the world, but no one mentions problems getting non-technical, remote users' phones activated. After supporting Treo in their late and flaky years, I expected BES to be a godsend. Yet, I still have to activate phones for about half the local people, and am having a hard time activating remote users. Based on the inability of local users to follow what seem to me to be simple instructions, I have to conclude that the problem is not technical; they are just doing it wrong. Does anyone have reliably easy to follow instructions for remote users? How do you make this work? -- Art Alexion MIS ------------------------------ Message: 2 Date: Mon, 05 Oct 2009 16:31:07 -0400 From: audit <[email protected]> Subject: Re: [Bes-admins] Out of curiosity To: "A list for BES Admin's to discuss issues, etc." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset=ISO-8859-1; format=flowed I send them a simple email with these instructions. 1. goto Options 2. Advanced Options 3. Enterprise Activation 4. Type in your email address 5. Type in the following password. Then it's normally 4 numbers. Then I sit back and watch the BES. Maybe less then 2% of my remote users ever have any problems and if they do, it's normally not their fault and it's a Anti-Spam rule that's blocking the .dat email and throwing it in their junk email. audit Art Alexion wrote: > I see a lot of issues on this list from many who support remote users > all over the world, but no one mentions problems getting non-technical, > remote users' phones activated. > > After supporting Treo in their late and flaky years, I expected BES to > be a godsend. Yet, I still have to activate phones for about half the > local people, and am having a hard time activating remote users. Based > on the inability of local users to follow what seem to me to be simple > instructions, I have to conclude that the problem is not technical; they > are just doing it wrong. > > Does anyone have reliably easy to follow instructions for remote users? > How do you make this work? > > ------------------------------ Message: 3 Date: Mon, 5 Oct 2009 13:33:54 -0700 From: "Eggan, Mark" <[email protected]> Subject: Re: [Bes-admins] Out of curiosity To: "A list for BES Admin's to discuss issues, etc." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="US-ASCII" Was just typing that out. Another thing I do is (assuming the can place bread in a toaster and make toast) I have them call me during MY work hours and hold their hands. Knowing which device and OS level is optimal so you can say the spiel below. Once I hear the people say that they can now see ...waiting for services on their BB, I let them know to have a nice day and keep their manual handy. Preferably under their keyboard where they keep their passwords! Thanks! - Mark Eggan -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of audit Sent: Monday, October 05, 2009 1:31 PM To: A list for BES Admin's to discuss issues,etc. Subject: Re: [Bes-admins] Out of curiosity I send them a simple email with these instructions. 1. goto Options 2. Advanced Options 3. Enterprise Activation 4. Type in your email address 5. Type in the following password. Then it's normally 4 numbers. Then I sit back and watch the BES. Maybe less then 2% of my remote users ever have any problems and if they do, it's normally not their fault and it's a Anti-Spam rule that's blocking the .dat email and throwing it in their junk email. audit Art Alexion wrote: > I see a lot of issues on this list from many who support remote users > all over the world, but no one mentions problems getting non-technical, > remote users' phones activated. > > After supporting Treo in their late and flaky years, I expected BES to > be a godsend. Yet, I still have to activate phones for about half the > local people, and am having a hard time activating remote users. Based > on the inability of local users to follow what seem to me to be simple > instructions, I have to conclude that the problem is not technical; they > are just doing it wrong. > > Does anyone have reliably easy to follow instructions for remote users? > How do you make this work? > > _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- ------------------------------ Message: 4 Date: Mon, 5 Oct 2009 16:34:23 -0400 From: "Dan Baker" <[email protected]> Subject: Re: [Bes-admins] Out of curiosity To: "A list for BES Admin's to discuss issues, etc." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="us-ascii" I found this somewhere on the web when I setup our BES, and I have never had any problems with remote users setting it up... I just select "Generate and Email Activation Password" for the user... ________________________________________________________________________ ______________________________________________ BlackBerry enterprise activation password + Welcome to Blackberry Enterprise Activation Dan Baker, in just 4 steps you will be enjoying your Blackberry. 1) On your BlackBerry device make sure your Data connection is turned on. 2) Use one of the following methods to get to the activation screen: Main screen select Settings, Options, Advanced Options, Enterprise Activation. OR In the device Options screen select Enterprise Activation. 3) In the Enterprise Activation screen, enter your corporate email address and the following supplied password: XXXXXX 4) Click on trackball and click on activate. NOTE *** this password will expire in 96 hours or after activation completes*** ________________________________________________________________________ ___________________________________________________ -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Art Alexion Sent: Monday, October 05, 2009 4:27 PM To: BES Admins List Subject: [Bes-admins] Out of curiosity I see a lot of issues on this list from many who support remote users all over the world, but no one mentions problems getting non-technical, remote users' phones activated. After supporting Treo in their late and flaky years, I expected BES to be a godsend. Yet, I still have to activate phones for about half the local people, and am having a hard time activating remote users. Based on the inability of local users to follow what seem to me to be simple instructions, I have to conclude that the problem is not technical; they are just doing it wrong. Does anyone have reliably easy to follow instructions for remote users? How do you make this work? -- Art Alexion MIS _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person) you may not use, copy, disclose or deliver this message to anyone. If you have received this message in error, kindly notify the sender by reply email or at the phone number listed above, and then delete this message. ------------------------------ Message: 5 Date: Mon, 5 Oct 2009 16:35:40 -0400 From: "Reardon, Diane" <[email protected]> Subject: Re: [Bes-admins] sent message lagging To: "A list for BES Admin's to discuss issues, etc." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="us-ascii" Sorry my ignorance, is that on exchange or the BES? If on the BES, where? Diane Reardon - * 616.863.4800 Information Technology HC-1-39 [email protected]<mailto:[email protected]> [cid:[email protected]]<http://www.wolverineworldwide.com/> PPlease consider the environment before printing this email. From: [email protected] [mailto:[email protected]] On Behalf Of Eggan, Mark Sent: Monday, October 05, 2009 4:01 PM To: A list for BES Admin's to discuss issues, etc.; [email protected] Subject: Re: [Bes-admins] sent message lagging Not really, but I had an issue similar to this last Thursday. Turned out users were on cached mode (for exchange). Made the switch out of that then sent message logging was coming up quick. Thanks! - Mark Eggan ________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Reardon, Diane Sent: Monday, October 05, 2009 12:00 PM To: A list for BES Admin's to discuss issues, etc.; [email protected] Subject: [Bes-admins] sent message lagging Did anyone else notice a delay this morning between probably 6:00am and 11:00am from sent messages that display in outlook and the sent messages that display on the BB? We have a few people that noticed up to 20 minutes between the sent time of an email sent from Outlook and the sent time that it shows on the BB... I'm not sure if it was a Monday morning network type thing, as I had both Sprint and T-Mobile users that noticed it, between RIM and the BES. Did anyone else this... Thank you. Diane Reardon - * 616.863.4800 Information Technology HC-1-39 [email protected]<mailto:[email protected]> [cid:[email protected]]<http://www.wolverineworldwide.com/> PPlease consider the environment before printing this email. -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://www.dataoutages.com/pipermail/bes-admins/attachments/20091005/ce df38fe/attachment.html> -------------- next part -------------- A non-text attachment was scrubbed... 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