Darhl,
sad to hear..
I guess it is hard enough to explain a user to put in alt cnfg.. you
have luck that they have no Storms :)
My last idea would be to create a new encryption key from the device.
Or remove oll servcie books and push them again.
Or from the computer.. with the old school tool....usb cable, user on
vpn or in the office......
Best, Guido
Am 12.02.2010 15:32, schrieb Darhl Thomason:
Guido,
Doing the ALT cnfg on the EA screen didn't work either. It did force the
activation to go through, but after a couple of hours the EA icon came back.
David Osborne mentioned something about connecting to Desktop Manager, is this
the Web Desktop Manager or the regular/old school one? In the Web Desktop
Manager I don't see anything to generate a new encryption key. I can install
the regular/old school one if that's what I need to use to generate a new key.
And that's find for the few users here in the office that have BB's, what about
all the 75 field users? A great portion of them aren't technically inclined
and to ask them to install the DM, generate a new key and reactivate is really
stretching it...
I really hope I don't have to wipe/activate these users, but at least that's a
little easier than having them install something on their system, etc.
d
Darhl Thomason | SysAdmin | Business Technology
Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 | www.papamurphys.com
-----Original Message-----
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Guido Strucksberg
Sent: Thursday, February 11, 2010 12:00 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Enterprise Activation showing up aftermigration toBES
v5
Dahrl, a wipe and activate should of course do it.. but do we want this?
Thats to easy and typically not what the users wants...
Am 11.02.2010 20:48, schrieb Darhl Thomason:
Guido,
I'll try your alt/cnfg idea.
As for duplicated service books and services, I don't think so, but it's
certainly possible. Sounds like a wipe/reactivate may be the trick to fix
that, right?
Darhl Thomason | SysAdmin | Business Technology
Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 | www.papamurphys.com
-----Original Message-----
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Guido Strucksberg
Sent: Thursday, February 11, 2010 11:43 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Enterprise Activation showing up aftermigration toBES
v5
What happens if you try the alt cnfg trick in the EA window ?
- In EA window: ALT cnfg
- In the new window: 3rd line: wireless synch to No ->save.
- In EA window: ALT cnfg
- In the new window: 3rd line: wireless synch to Yes ->save.
This should restart the EA after some min..
Or do you you maybe have duplicated service books/services?
Guido
Am 11.02.2010 20:35, schrieb Darhl Thomason:
We've tried battery pulls, but that only made the icon go away for a few
minutes. Then it came back like a bad dream.
Darhl Thomason | SysAdmin | Business Technology
Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 | www.papamurphys.com
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