Has anyone turned on reconciliation for permanently deleted email messages on BES 5? We have a few users that want it turned on.
Ø Yes, have been so for years. My only concern is the mention of recurring message scans being used to detect these permanently deleted messages. Ø Dont be concerned Will it slow down mail delivery? Ø Not noticeably Reconciliation? Ø Nope Anything else to be aware of? Ø Notify your users before you make this change and understand the limitations of it. The biggest problem with implementing hard deletes is the administrators dont understand the limitations of it and dont effectively communicate to the end users. http://www.port3101.org/featured-blackberry-kb-articles/1225-kb04853-how-enable-hard-deletes-blackberry-enterprise-server.html The support for hard deletes uses a Message State Database stored in the computer memory. This database is enabled by default even if the Hard Deletes Reconciliation feature is disabled. By default, the last 100 email messages are tracked for hard delete support in the Message State Database however this number can be changed. The Message State Database may be reset so that email messages redirected to a BlackBerry smartphone during a previous BlackBerry Enterprise Server session will not be deleted, even if they are hard deleted in the BlackBerry smartphone user's mailbox. Any of the following actions will reset the Message State Database: * Either of the BlackBerry Enterprise Server or BlackBerry Professional Software are restarted. * The BlackBerry smartphone user is moved to another BlackBerry Enterprise Server or BlackBerry Professional Software. * The BlackBerry smartphone user's mailbox is moved to another Microsoft® Exchange Server. * The BlackBerry Enterprise Server administrator sends a Reload User command from BlackBerry Manager. Thanks! http://docs.blackberry.com/en/admin/deliverables/14334/Turn_on_reconciliation_for_perm_deleted_msgs_484123_11.jsp Users can delete email messages permanently in Microsoft® Outlook®. You can configure a BlackBerry® Enterprise Server to remove permanently deleted messages from BlackBerry devices. If you turn on hard deletes reconciliation, the BlackBerry Messaging Agent also deletes email messages from BlackBerry devices when users archive or move email messages to personal folders in Microsoft Outlook. When you turn on reconciliation for permanently deleted email messages, the BlackBerry Messaging Agent uses recurring message scans to detect permanently deleted email messages on the messaging server, and then deletes the email messages from BlackBerry devices. 1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Email. 2. Click the instance that you want to change. 3. Click Edit instance. 4. On the Messaging tab, in the Messaging options section, in the Hard deletes reconciliation drop-down list, click True. 5. Click Save all. 6. On the computer that hosts the BlackBerry Dispatcher, restart the BlackBerry Dispatcher. Brandon T. Cole Technology Support Specialist Shumaker, Loop & Kendrick, LLP 1000 Jackson Street Toledo, Ohio 43604-5573 419.241.9000 419.321.1228 direct 419.241.6894 fax [email protected] <http://www.slk-law.com/> www.slk-law.com _____ Confidentiality Statement: This electronic message contains information from the law firm of Shumaker, Loop & Kendrick, LLP, and may be confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this message is prohibited. If you have received this electronic message in error, please notify the sender immediately by reply e-mail or telephone 800.444.6659.
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