pallfreeman;646425 Wrote: > Although I've been running SlimServer 24/7 since version 2, I've been > reading this forum regularly for less than a year, and never seen the > reaction to a SomeThing.0 release. > I agree with you regarding this, I think this is the biggest negative reaction I've seen on a release, there are usually always some problems after a new release the difference now is that there are so many different problems and so many users affected of them.
When the worst problems have been solved, I'm sure Logitech will take the necessary measures to make sure this kind of situation doesn't happen in the future. It definitely have a negative impact on their reputation so it's not something they like to repeat. I personally think it's important to get a 7.6.1 release as soon as possible but I think it's even more important to make sure they actually test it properly before officially releasing it. Releasing a 7.6.1 which still have a lot of critical bugs would destroy their reputation even more than today. Logitech developers have already asked the community to help beta testing 7.6.1 to make sure its quality gets a lot better than the 7.6.0 release. pallfreeman;646425 Wrote: > > Excuse my impertinence, but how long do the Official Developers usually > hide under the duvet with their hands over their ears? I mean, I do > sympathise, but... > However, it's important to remember: 1. This is a community forum with no official Logitech presence. Sure there are some Logitech developers posting here sometimes but this is mainly because they feel that they are also part of this community. 2. Michael (one of the Logitech developers) have had over 100 posts in this community forum after the release. Sure, there are a few community members that have posted more than that after the release, but not many. So since they have been one of the most frequent posters in the forum after the release I really don't believe they are hiding. 3. There are Logitech support staff which is responsible for helping users with problems, you will find them by registering a support case at http://www.logitech.com/support and sometimes they also post in the official support forum at http://forums.logitech.com. 4. The Logitech developers are responsible for fixing bugs and implementing new features, they are not responsible to help users with problems or communicating Logitech marketing/communication strategy to us. At the moment I personally prefer that the developers focus on fixing the bugs rather than discussing in the forum. We have seen a lot of bug fixing activities in the source code at end of last week, I believe this means that they aren't hiding, they are just doing their work. 5. Neither the Logitech support staff nor the Logitech developers are responsible to make public announcements regarding Logitech handling of this. This is what Logitech marketing and management personnel is responsible for and as far as I can see they rarely use this community forum or the support forum for this kind of information, they probably other channels which they prefer to use for this purpose. If you like to critique someone, I'd rather focus that critique on: - Logitech test resources, who probably didn't realize the quality of the software. - Logitech support staff, who hadn't prepared some kind of troubleshooting guide in advance and still haven't. - Logitech management, who clearly didn't communicated enough with the people who knew the quality of the software. But neither of these read this community forum, so it's pretty pointless to critique them here. -- erland Erland Isaksson ('My homepage' (http://erland.isaksson.info)) (Developer of 'many plugins/applets' (http://wiki.slimdevices.com/index.php/User:Erland). If my answer helped you and you like to encourage future presence on this forum and/or third party plugin/applet development, 'donations are always appreciated' (http://erland.isaksson.info/donate)) ------------------------------------------------------------------------ erland's Profile: http://forums.slimdevices.com/member.php?userid=3124 View this thread: http://forums.slimdevices.com/showthread.php?t=89301 _______________________________________________ beta mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/beta
