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Dare to be an Eagle . . . . Eagles Fly High !!
This is a wonderful but true story about a cab driver that proved this
point.
Harvey was waiting in line for a ride at the airport. When a cab pulled up,
the first thing Harvey noticed was that the taxi was polished to a bright
shine. Smartly dressed in a white shirt, black tie, and freshly pressed
black slacks, the cab driver jumped out and rounded the car to open the
back passenger door for Harvey.
The cab driver handed a laminated card to Harvey and said -'I'm Wally, your
driver. While I'm loading your bags in the trunk I'd like you to read my
mission statement.' Taken aback, Harvey read the card.
It said, “Wally’s Mission Statement - To get my
customers to their
destination in the quickest, safest and cheapest way possible in a friendly
environment."
This blew Harvey away. Especially when he noticed that the inside of the
cab matched the outside. Spotlessly clean!
As he slid behind the wheel, Wally said, 'Would you like a cup of coffee? I
have a thermos of regular and one of decaf.' My friend said jokingly, 'No,
I'd prefer a soft drink.' Wally smiled and said, 'No problem. I have a
cooler up front with regular and Diet Coke, water
and orange juice.' Almost stuttering, Harvey said, 'I'll take a Diet Coke.'
Handing him his drink, Wally said, 'If you'd like something to read, I have
The Wall Street Journal, Time, Sports Illustrated and USA Today.'
As they were pulling away, Wally handed my friend another laminated card.
'These are the stations I get and the music they play, if you'd like to
listen to the radio.' And as if that weren't enough, Wally told Harvey that
he had the air-conditioning on and asked if the temperature was comfortable
for him.
Then he advised Harvey of the best route to his destination for that time
of day. He also let him know that he'd be happy to chat and tell him about
some of the sights or, if Harvey preferred, to leave him with his own
thoughts.
'Tell me, Wally,' Harvey asked the driver, 'have you always served
customers like this?' Wally smiled into the rear view mirror. 'No, not
always. In fact, it's only been in the last two years. My first five years
driving, I spent most of my time complaining like all the rest of the
cabbies do. Then I heard the personal growth guru, Wayne Dyer, on the radio
one day. He had just written a book called 'You'll See It When You Believe
It'. Dyer said that if you get up in the morning expecting to have a bad
day, you'll
rarely disappoint yourself. He said, 'Stop complaining! Differentiate
yourself from your competition. Don't be a duck. Be an eagle. Ducks quack
and complain. Eagles soar above the crowd.'
'That hit me right between the eyes,' said Wally. 'Dyer was really talking
about me. I was always quacking and complaining, so I decided to change my
attitude and become an eagle. I looked around at the other cabs and their
drivers. The cabs were dirty, the drivers were unfriendly, and the
customers were unhappy. So I decided to make some changes. I put in a few
at a time. When my customers responded well, I did more.'
'I take it that has paid off for you,' Harvey said. 'It sure has,' Wally
replied. 'My first year as an eagle, I doubled my income from the previous
year. You were lucky to get me today. I don't sit at cabstands anymore. My
customers call me for appointments on my cell phone or leave a message on
my answering machine. If I can't pick them up myself, I get a reliable
cabbie friend to do it and I take a piece of the action.'
Wally was phenomenal. He was running a limo service out of a Yellow Cab.
I’ve probably told that story to more than fifty cab drivers over
the
years, and only two took the idea and ran with it. Whenever I go to their
cities, I give them a call. The rest of the drivers quacked like ducks and
told me all the reasons they couldn't do any of what I was suggesting.
Wally the Cab Driver made a different choice. He decided to stop quacking
like ducks and start soaring like eagles. How about us? Smile, and the
whole world smiles with you. As they say 'The ball is in our hands'!! So do
not sit and complain.....start to fly like an eagle.
_________________________________________________________________
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