This customer satisfaction as a
selling tool course is for those who wish to manage high levels of customer
care through their teams. Participants will learn how to be pro-active with
customer care and directly contact clients to ensure they are experiencing high
levels of customer care. This will help identify satisfied and, more
importantly, dissatisfied clients.
“Customer
Satisfaction as a Selling Tool”
Call Now (021) 2511460-62
Email: [EMAIL PROTECTED]
Choice Management Consultants
Date
4 September 2008
>From 08.30 – 17.00
Investment Fee
Rp. 875,000,- / person
The Training Suits
Anybody who works in a sales environment.
Anybody who works in a customer care environment.
Training Benefits
· Understanding the need to be
pro-active in customer care
· A personally developed script to
approach customers regarding service levels
· Well rehearsed answers to
complaints and compliments
· How to turn complaints and
compliments into more business
Facilitator
ANTON KARYA - Holds a
Bachelor Degree in IT from Bina Nusantara University , Jakarta . He had
more than 12 Years experienced in Sales Fields and still keep in going to do
what he love to do, SALES, in order to give an ALWAYS FRESH experiences to
share. Currently, Anton still work as Business Development Director of PT.
Chriscomm Network Indonesia ,
a content master for Mobile Technology. He also loves to share all of his
experiences
and knowledge of RELATIONSHIP, LEADERSHIP, SALESMANSHIP and MOTIVATION from his
deepest heart, and still doing it since year 2004.
Training Timetable
08:30 - 09:15
Registration & Course Objectives
09.15 - 10:00 What is Customer Care and Setting out
Our Objectives (Looking at customer care through the eyes of the customer)
10:00 –
10.15 Coffee Break
10:15 - 11:00 What do we Need to Know Before Making
Contact and Developing Questions
11:00 - 11:45 Objection Handling
11:45 - 12:00 Role Plays
12:00 - 13:00 Lunch Break
13:00 - 13:30 Role Plays (continued)
13:30 - 14:15 Customer Care Role Plays in Groups
14:15 – 15.00 Developing Best Practice
15:00 – 15.15 Coffee Break
15:15 - 16:00 Dealing with Complaints and
Achieving Excellent Customer Care
16:00 - 16:45
Role Plays
16:45 - 17:00
Summary & Action Plans Agreed
Tia
Training, Choice
Management Consultants
Tel. (021) 251-1461,
251-1462
Fax. (021) 251-1459
Email: [EMAIL PROTECTED]
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