Resa, You may want to check out RT ticketing.
Derrick Moennick CANADA 310-861-4300, ext 7068 310-641-6436 Fax Tollfree 877.366.2548, ext. 7068 866-363-4071 Fax www.fonality.com -----Original Message----- From: Reza - Asterisk Enthusiast [mailto:[EMAIL PROTECTED] Sent: November 9, 2007 4:43 PM To: Toronto Asterisk Business Group Subject: [biz] Help Desk System - Recommendations Not sure where this would go... and as this is not technically a "Technical" discussion, but more of a recommendation at the business level, I thought the Business List is more appropriate. Anyhow... We've been considering OTRS ticketing system. The primary reason for this is for "tech support" and to log how many incidents we had with a client so we can bill appropriately. As our client base is increasing in VoIP based services, its become difficult to simply "email" them a solution -- and the knowledge not being archived. Would appreciate any feedback and/or suggestion/advise on other open source ticket systems before we completely implement OTRS. Thanks, Reza. --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED] --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
