On Sun, Jul 13, 2008 at 6:56 PM, Alek Barsky <[EMAIL PROTECTED]> wrote: > I have a client who wants to setup telemarketing Call Center in Barrie, > Ontario. It will be, at least initially, small place with 8 people working > on predictive dialer. My client is not very technical and he is under
Alex, I wouldn't do anything but PRI in that situation. If you're using good predictive dialing software, then it will be much more effective if it has good ISDN call progress information. If you give it analog lines, it has to do waveform analysis and guess at the outcome of the call every time. (accuracy is questionable) If you use VOIP, you should get good call progress in theory but I think that call progress implementations are inconsistent from one provider to the next. Look into pricing the full PRI rather than a partial one. If there's promotional pricing, it's probably on the full circuits. At the place I work now, they signed a contract for 5 years (ARG!!!) for 9 B channels for about $1100/mo. The list price on a fully populated PRI from bell is around $1350. The moral of the story is, don't count on the sales rep to tell you that you're not getting the best bang for your buck. I'm not sure what the market is like in Barrie but full T1 PRIs in the 416 area can be had for $700 and under. It's hard to beat for reliability and the cost should make sense over VOIP especially if you're calling local. That's my opinion for what it's worth. Dave > impression that if VoIP long distance is much cheaper compare to traditional > PSTN, then local calling has to be going for close to nothing. His intention > is for those people to call only locally in Barrie. > Can anybody recommend VoIP provider who doesn't mind providing SIP/IAX > termination for telemarketing company. SO far I am not getting too many good > offers. To my total surprise, Bell doesn't offer SIP termination. I tried an > Allsream and they are having difficulties understanding what I want (same as > Bell). Unlimitel told me to take a hike - they say too many call setup and > not too much chargeable time. > > Alek. > BarsikNet Systems. > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [EMAIL PROTECTED] > For additional commands, e-mail: [EMAIL PROTECTED] > > --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
