I'm somewhat frustrated as well. I've recently gone through
all my keys in the past couple of weeks with a new computer
purchase, and upgrading from VISTA to Windows7. I have
found out, however, that if you do a system restore, when
you notice you've lost your activation, it will return from
the previous restore point.
That some consolation, but, certainly not a solution. I
need more keys because I'm upgrading my laptop/work
computer. I have to wait 60 days?
I've always experienced excellent customer service from
Freedom Scientific, and I expect no change. I'm sure they
are working on resolving this issue with the same furvor and
frustrations we are experiencing.
I never had instability with my Authorization before VISTA
and/or Windows7, so, I'm inclined to think the whole issue
revolves around the instability of these operating systems,
and Freedom Scientific, and JAWS users, are left with trying
to cope with Microsoft's mess.
Blessings all,
Stewart
--------------------------------------------------
From: "Chris Hallsworth" <christopher...@googlemail.com>
Sent: Thursday, November 12, 2009 2:09 PM
To: <blind-computing@jaws-users.com>
Subject: Re: [Blind-Computing] FS activate
I'm running Windows 7 on my Acer laptop. JAWS 11 works
really well and yes
there is *one* program that I dare not install as it will
trigger the video
message and loss of authorization. Well, sort of. If I
remove the driver and
reboot the authorization returns. Repairing JAWS to get
the driver back and
my authorization is still there. So sorry folks if you're
having this
problem but I'm not here.
-----Original Message-----
From: blind-computing-boun...@jaws-users.com
[mailto:blind-computing-boun...@jaws-users.com] On Behalf
Of Lino and Louie
Sent: 12 November 2009 7:01 PM
To: blind-computing@jaws-users.com
Subject: Re: [Blind-Computing] FS activate
Vic are you running WIN 7 on the new Del? You aren't the
only one having
activation problems with WIN 7 and some Vista users. My
wife included. I
wish FS would quit dragging there feet with PPL who have
sent and talked to
costumer support. A fix is in order here!
Lino Morales
Remember, friends don't let friends go to hell.
Email and Windows Live Messenger:
lino.mora...@lljfm.net
Skype lino_and_louie
Twitter:
www.twitter.com/lino_and_louie
For Blind Christian Men, visit:
http://morales-family.lljfm.net/mailman/listinfo/blindmen4christ_morales-fam
ily
to subscribe to Blind Men For Christ.
And check out our site at:
www.lljfm.net
where you'll find our blog and other links.
----- Original Message -----
From: "TinkerTweak" <tinkertw...@gmail.com>
To: <blind-computing@jaws-users.com>
Sent: Thursday, November 12, 2009 1:26 PM
Subject: [Blind-Computing] FS activate
I don't know how I feel; I couldn't describe it any other
way but really
bad. I've always paid for all my software, from my
OS,utilities, security,
and my screen reader etcetera. I don't engage in any
piracy.
Last week I bought a high-specs Toshiba laptop with
Windows 7 and loved
all its features but finally had to return it because I
was having several
issues with Jaws version 11.. I thought it was just the
laptop. Any simple
change I make with it like updating the OS or drivers
would trigger a Jaws
video driver error and that terrible thing about Jaws not
being authorized.
So, wasted some authorization count on that. This week, I
received my
customized laptop from Dell which is a Studio 16 XPS.
Again, I cannot make
any change to the system without triggering that error
message about Jaws
video driver error and "Jaws is not activated. But OK, I
can work with Jaws
tech support to resolve these. I am patient for a solution
and so I thought.
But while a solution is being work out, I still need to
work so I need to
have my activation count reset so I can fall back to my
old system and
reinstall Jaws on to it. I emailed FS explaining the
situation and I get an
offensive email that I am only being given 1 activation
count because there
has been a reset request within the past 60 days. This in
spite that I have
been in communication with a tech support person. I
emailed them again
explaining that I'm not at fault etcetera but I am being
stonewalled despite
that I have been respectful all the way in all my
communication. Moreover, I
checked my activation count and there was 0 not even the
promised 1
activation.
What am I suppose to do now? I feel so violated. I also
need to work. Is
there really no redress for things of these sort? I just
paid for my SMA and
I'm supposed to be good for until version 13. Folks, it is
me that is having
the trouble this time but it could easily be you next
time. So, any thoughts
on what I can do?
Thanks
Vic
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