When I worked for J Crew in the past, I used a braille display. But, I was
having to look at account information, orders, and all and would have found
it impossible to remember and read back the numbers to the customer
otherwise. So, it does depend a little on what you are doing. And, first,
you will have to determine the kind of phones the workplace is using. I
could not use the Plantronix headset because our phones were of a system
that would not function with it. The only way that system would have worked
with speech and Jaws would be the two headset idea. Also, make sure that
Jaws is compatible with the workplace's software. In my case, because we
were using proprietary custom software, it was necessary to find a way to
connect my PC to the network so it looked like a nonwindows machine. Talk to
the IT department because without them, you will not succeed. But, if they
believe in you, they'll bend over backwards to help make it work.
Greg
-----Original Message-----
From: john melia
Sent: Tuesday, May 22, 2012 8:34 PM
To: blind-computing@jaws-users.com
Subject: Re: [Blind-Computing] Customer Service Advice Needed
I work for Fedex customer service there several ways to do this and one way
is not the correct way. I have 2 head sets one has the phone and the other
one has jaws talking. I criss cross them on my head. Now there is headsets
that are made py Plantronics that have the phone in one ear and other ear
can be used for jaws. It takes a little bit to get the hang of jaws and the
customer but it can be done.
-----Original Message-----
From: blind-computing-boun...@jaws-users.com
[mailto:blind-computing-boun...@jaws-users.com] On Behalf Of Tim Bennett
Sent: Tuesday, May 22, 2012 7:43 PM
To: blind-computing@jaws-users.com
Subject: [Blind-Computing] Customer Service Advice Needed
Hey everyone,
Is anyone on the list working a customer service job?
I am wondering how you listen to the customer on the phone while also
listening to your screen reader on your computer. What are some of the
strategies?
If you use a headset for the telephone can you still hear your screen reader
and operate your computer quickly and effectively?
I am just trying to think of the best way to use a screen reader while
talking to a customer on the phone.
Thanks,
--
Tim Bennett
Indianapolis, IN
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For answers to frequently asked questions about this list visit:
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