I see, well apples and oranges! bi-weekly I have a briefing with my super and physically write down my assignments myself on word, so I'm the one actually putting in the information, I do inbound and outbound, and also work with a wide region in which I've basically memorized dates times and whatever codes I need to know, if I need a reference then I have every file right there on my computer in my documents folder, I find stopping and picking up the brail folder is too much time consuming, although I can see if you were use to brail, then you would find that mor comfortable; and yes things do change, so if a update is needed, then I just handle things accordingly; I've never been big on brail, I can use it, but never cared for it, good luck in your venture.. ----- Original Message ----- From: "Charles Rivard" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Wednesday, February 15, 2006 5:39 PM Subject: Re: audyssey: O T for some lists - looks promising
> And using braille is the best way, for me, to have it readily accessible. > It's right at my fingertips. I always prefer reading something myself > over > having someone or some thing read to me. I'm a reader, not a listener. > ----- Original Message ----- > From: "James Homuth" <[EMAIL PROTECTED]> > To: <[email protected]> > Sent: Wednesday, February 15, 2006 2:09 PM > Subject: Re: audyssey: O T for some lists - looks promising > > >> IMO it depends on the organization. If you're dealing strictly with >> outbound calls and you have a list of numbers to call, there's >> nothing saying you can't have it on the computer and read back to >> you, if only because you can dial as it's recited. But if you're >> running, for instance, a survey, it's fter to have it in braille next >> to you... particularly if you've forgotten what question 25 of a >> 50-question survey is. Call centers like the one I'm applying to, >> though, which is inbound customer service and such, it's far easier >> to have everything readily accessible and available while you're >> working with that customer. >> At 02:24 PM 2/15/2006, you wrote: >>>I will be reading my findings to calling customers and have found, during >>>my >>>8 pervious years of call center experience, that I can read aloud from a >>>braille display much more quickly, efficiently, and easily than I can if >>>I >>>have to listen to my PC reading to me and repeating what it says to a >>>customer. Regardless of how noisy my environment, I can still read >>>braille. >>>Because of the fact that I've been a braille reader since 1960, I would >>>much >>>rather read something myself than have a machine read to me and then >>>convey >>>the info to the customer. >>>----- Original Message ----- >>>From: "Eloheem Team" <[EMAIL PROTECTED]> >>>To: <[email protected]> >>>Sent: Wednesday, February 15, 2006 3:16 PM >>>Subject: Re: audyssey: O T for some lists - looks promising >>> >>> >>> >I have been working in a call center for the last year and a half, I >>> >find >>> > that Jaws along with whatever script you may have to use on your >>> > particular >>> > program works best, rather than the brail, and scanners or what have >>> > you; >>> > the reason being is, the brail and scanners take too much time to use, >>> > everything can be typed into Ms Word, where you can directly take that >>> > information and apply it, time is money no matter the disability; now, >>> > you >>> > may have to use a scanner for certain documents and such, but if your >>> > organization can take a few minutes to put your list to call, on MS >>> > Word >>> > or >>> > data CD, your life will be much easier, especially if you have a >>> > "APH," >>> > Appointments per hour!! >>> > ----- Original Message ----- >>> > From: "Charles Rivard" <[EMAIL PROTECTED]> >>> > To: <Undisclosed-Recipient:;> >>> > Sent: Tuesday, February 14, 2006 12:10 PM >>> > Subject: audyssey: O T for some lists - looks promising >>> > >>> > >>> >>I had a job interview yesterday that looks promising. When the >>> >>governmental red tape gets stripped away, I may be working for Pearson >>> >>Government Solutions as a phone rep. I was told that I might hear >>> >>some >>> >>news within the next 3 weeks. The pay is not bad, and it will be a 40 >>> >>hour >>> >>a week job that shouldn't bee very difficult to do. The pearson >>> >>Government >>> >>Solutions staff is pushing very hard in a positive way for this to >>> >>happen. >>> >>Their managers, all of them, will be touring other call centers where >>> >>blind >>> >>people are employed in order to familiarize themselves with how blind >>> >>employees will be doing call center work. The use of braille displays >>> >>will >>> >>be a priority at Pearson, and they already are working to get their >>> >>training and reverence materials transcribed into braille. This tells >>> >>me >>> >>that they are flexible, and they do not, or, more importantly, will >>> >>not, >>> >>want the blind employees to work using speech output only. We will >>> >>not >>> >>be >>> >>limitted in this manner. The interview, and their >>> >> reactions to the responses, was very encouraging and refreshing. >>> >> I'll >>> >> let >>> >> you know when I find out more. Thanks. >>> >> shepherds are the best beasts >>> >> >>> >> [Non-text portions of this message have been removed] >>> >> >>> >> >>> >> >>> >> to leave send a blank Email to: >>> >> [EMAIL PROTECTED] >>> >> You can contact the list owners/moderators by Emailing >>> >> [EMAIL PROTECTED] >>> >> to go nomail send a blank message to: >>> >> [EMAIL PROTECTED] >>> >> change "nomail" to "normal" to resume messages. >>> >> Yahoo! Groups Links >>> >> >>> >> >>> >> >>> >> >>> >> >>> >> >>> >> >>> > >>> > >>> > >>> > to leave send a blank Email to: >>> > [EMAIL PROTECTED] >>> > You can contact the list owners/moderators by Emailing >>> > [EMAIL PROTECTED] >>> > to go nomail send a blank message to: >>> > [EMAIL PROTECTED] >>> > change "nomail" to "normal" to resume messages. >>> > Yahoo! Groups Links >>> > >>> > >>> > >>> > >>> > >>> > >>> > >>> >>> >>> >>> >>>to leave send a blank Email to: [EMAIL PROTECTED] >>>You can contact the list owners/moderators by Emailing >>>[EMAIL PROTECTED] >>>to go nomail send a blank message to: [EMAIL PROTECTED] >>>change "nomail" to "normal" to resume messages. >>>Yahoo! Groups Links >>> >>> >>> >>> >> >> >> >> to leave send a blank Email to: [EMAIL PROTECTED] >> You can contact the list owners/moderators by Emailing >> [EMAIL PROTECTED] >> to go nomail send a blank message to: [EMAIL PROTECTED] >> change "nomail" to "normal" to resume messages. >> Yahoo! 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