On 07/02/2012 01:19 PM, Joe Dreimann wrote:
On 1 Jul 2012, at 22:40, Gary Martin <[email protected]> wrote:

it is a streamlining of the process of understanding what a ticket is about 
rather than the way in which it has changed state. If you extract the comments 
all into one place then it is easier to read it through without all the other 
information getting in the way. The status change information is still all 
there and, in fact, the Activity draws attention to the last changes closer to 
the top of the page which should be useful.
+1 that was my thinking behind suggesting the change.

- Joe

Excellent. I am glad that I interpreted this correctly then!

I don't want to imply that this is perfect yet - for example, for ticket change events that do not have comment text, a comment number is given. I don't know if people will care about holes in the comment numbers but it should be remembered that it is possible to refer to these empty comments which is a useful feature. Interestingly, the same is not true of attachment events.

As there are anchors associated with empty comments, would it be worth expanding an empty comment in the Comments list for those? Or should the ability to reply to such events be restricted to a control on the event in the Activity?

Are there any other issues that others have spotted?

On the plus side, it seems to me that there is an opportunity for the Activity to provide additional information that is lacking from the current Ticket view. For example, we might want to see the changesets for a ticket interleaved with the other events. Meanwhile, if we use one of the plugins that specify relationships between Tickets, we could have the events associated with related Tickets shown as well, as long as it is easy to distinguish the related events from the current Ticket events.

As Olemis points out, https://issues.apache.org/bloodhound/ticket/93 is the kind of complex ticket that we want to help developers make easier sense of. In this case, the number of state changes is relatively low but there are a large number of attachments and comments.

Cheers,
    Gary

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