Hi Felix,

> Then something else is not functioning. The DNS record for mail is there. We
> then created a new Let's Encrypt certificate with mail.Vsite added, but to
> no avail, users are still asked to accept the certificate ....

It's possible that their email client doesn't support SNI.

To verify that SNI works try this from a Linux shell. Assuming the name
of the Vsite is "mail.vsite.com" run this:

openssl s_client -connect mail.vsite.com:25
-starttls smtp|grep -E "CN =|Verification:"

That should tell you if Postfix reported back with the correct
certificate for mail.vsite.com and if the result was "Verification: OK".

-- 
With best regards

Michael Stauber
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