Thanks Chris! That's what I thought. +1 for uservoice.
On 1/22/09, Chris Messina <[email protected]> wrote: > On Thu, Jan 22, 2009 at 8:13 AM, David Fuelling <[email protected]> wrote: > >> Correct me if I'm wrong, but GetSatisfaction appears to be more aimed at >> Customer Support, whereas Uservoice is more about soliciting new ideas >> from >> people about your products. It's not a cut and dry issue, though, since >> getSatisfaction allows customers to post "ideas" instead of questions, >> but >> this is not GetSatisfactions' core service (IMHO). > > > Typically Satisfaction is geared more towards triage and customer support > -- > where there are products and the like involved. I'm an advisor to > Satisfaction and advocated for their support of OpenID (which is not > without > its wrinkles) and love their service, but it's better designed for > companies > with customers. > > >> I personally use GetSatisfaction, and am very happy with it, though I >> think >> if I we're looking for new ideas (e.g., how to improve the OpenID website) >> I >> might give Uservoice a try. >> >> What's the purpose of this widget? To offer customer support-like >> features >> (like, I can't login - please help me)? Or is it aimed more as a tool >> for >> new ideas? >> > > The purpose of using the UserVoice widget would specifically be to solicit > feedback about the website, about our documentation and other kinds of > ideas > for how the OIDF could better serve the membership. > I would not suggest using UserVoice (in our instance) for customer support > issues. It would primarily serve as a tool for generating feedback and then > having votes tallied for which ideas are most popular. In this way, I think > it's a nice, lightweight approach to gathering membership sentiment. > > Chris > > -- > Chris Messina > Citizen-Participant & > Open Web Advocate-at-Large > > factoryjoe.com # diso-project.org > citizenagency.com # vidoop.com > This email is: [ ] bloggable [X] ask first [ ] private > _______________________________________________ board mailing list [email protected] http://openid.net/mailman/listinfo/board
