Hi Cindy, this is the kind of problem we really can't resolve on a list like this. You might try calling customer service. I am not sure what might be done, but it's the kind of thing that requires one on one contact.
Jonathan Mosen BrailleNote Product Marketing Manager HumanWare DDI: +1-925-566-9265 http://www.humanware.com ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
