If this happened as described below, (and I see no reason to doubt it) someone at Humanware needs a bit of sensitivity training. The needs of those who are deaf blind are often overlooked and this is unfortunate.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of KC Sent: Wednesday, January 18, 2006 1:31 PM To: Braillenote List Subject: Re: [Braillenote] re: {braillente} Calibration issue, no noise! Hi Dean, Thanks for clearing up the calibraiton issue. As to the noise, I can't hear it. A friend was here while I was working on the Mpower and heard it. (I think the problem was that, for my friend's benefit, I had the speech on.) In any case, I'm grateful for the BN List. (smile) SInce I am writing, would it be possible for you to e-Mail me privately to let me know whom I can contact regarding the problem with my ordoer for an upgrade? To explain, when I called TUesday, using the Relay, the person in sales, named Tracy, told me I could not change my order. I said if that was the case, I'd need to cancel, because I was not confident enough to work with a download. However, I didn't realize, until I called my Bank, (on my Telebraille) that Tracy had billed my credit card for $195 on January 11th.. I admit to being surprised, because in the past, I've never been billed for a product before it was delivered. While I was on the Telebraille with the Bank, Tracy called back and left a voicemail message saying my order was cancelled as of Januar 20; and, from now on, I would not be allowed to place an order except in writing. FOr the record, I've been a Humanware customer for over 15 years and never encountered a problem ordering anything. FIrst, Tracy used a back file to charge my credit card. I did not provide any information or place an order last week, becaue Tracy would not clarify what I had to do to get the SD card version. COnsequently, I contacted a friend, who happens to be a Physician, and asked him to get the informaiton for me. Dr. Hildebrand will confirm that I did not ask him to order anything; an, he dos not havemy credit card information. Second, I have no mailbox nearby. COnsequently, I would not be able to mail a letter before Friday. SUch a letter would not arrive in COncord before the KS upgrade relase on January 23. That means it would not arrive in time for the $235 SMA purchase. More to the point, I'd need to send a check and prefer to use my credit card. (I don't send credit card information through the mail or do I use it online.) Third, I'm told by several friends, via e-Mail, and a local attorney, that, to deny me the right to place an order via a Relay telephone call is discriminating. It is unfortunate for those of us who are deaf-blind, that some folks with hearing just aren't comfortable handling a Relay call. FOrtunately, most of the employees at Humanware have the patience and skill to do so. (However, Many of the m have a tendency to talk too fast for the Relay Agecnt to type their comments, so the person who accepted my call looses patience. Dean, I know you, personally, are not involved with orders. HOwever, I don't know whom to contact and I DO want the 7.0 upgrade. I also want o ask how I can receive announcements about upgrades, so this confusion doesn't occur again. (I didn't know downloading was a common practice. I've never done a download of software for any product. So, I really prder a SD card version.of the KS upgrades) Your help would be apprecaited. Kathleen (KC) Spear ----- Original Message ----- From: "Dean Jackson" <[EMAIL PROTECTED]> To: "Braillenote List" <[email protected]> Sent: Tuesday, January 17, 2006 7:17 PM Subject: Re: [Braillenote] re: {braillente} Calibration issue, no noise! > > Hello Kathleen, > > Last thing first, it is true that you cannot use the BrailleNote mPower > while the gauge is being calibrated and the battery is being cycled as > part > of the process. > > When calibration is complete, you will get a message displayed > accordingly. > > The noise I believe you were thinking of, is when you turn the BrailleNote > mPower off and there is a humming type noise from the Braille display. > > Regards, > > Dean Jackson > BrailleNote Product Specialist > Humanware > 11 Mary Muller Drive > Christchurch > new Zealand > DDI: +64 3 940 2265 > Fax: +64-3-384 4933 > Email: > [EMAIL PROTECTED] > Internet: > www.humanware.com > Skype: > pulsedata-support-nz__________________________ > ----- Original Message ----- > From: "kathleen spear" <[EMAIL PROTECTED]> > To: "Braillenote List" <[email protected]> > Sent: Wednesday, January 18, 2006 4:19 PM > Subject: [Braillenote] re: {braillente} Calibration issue, no noise! > > >> Hi folks, KC here. >> I have a problem. Earlier in this discussion, I think it was Dean (God > love him) who said the BN or Mpower mades noise while recalibraing. >> Since I don't keep spech on and don't hear anything when I do, I asked > someone with normal hearing if the Mpower was making noise. The answer > was > "no." >> This being the case, how do you know when recalibration has been > completed? >> Also, is it correct that you don't use the Mpower while recalibraion is >> in > progress? >> >> ___ >> To leave the BrailleNote list, send a blank message to >> [EMAIL PROTECTED] >> To view the list archives or change your preferences, visit >> http://list.humanware.com/mailman/listinfo/braillenote >> > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > > > -- > Internal Virus Database is out-of-date. > Checked by AVG Free Edition. > Version: 7.1.371 / Virus Database: 267.14.16/225 - Release Date: 1/9/2006 > > ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
