This is Joseph. Does this freezing issue occurs with mPower or PK units too? If this issue has happened once before, I believe that the repair season has returned again. I too have to return my BN Classic at least once a year for: batery replacement, braille display cleaning and maintenance, software upgrade, etc. (I tend to send my unit aroung summer vacation so I don't need to run into risk of losing my school work.) I would like to ask people who had this problem: does your unit have low battery capacity? Does your unit say "battery is low" shortly followed by "battery is critical?" There should be approximately 1.5 to 2 hours between these prompts. I hope HumanWare staff might be able to figure out what is causing this issue soon. I hope this information may help you.
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