I don't know who you are directing this advice toward. I've not been on the list long, but the discussions I've heard didn't seem to include anyone who was so unhappy with their unit that they would be considering returning it. I know I am delighted with mine.
Discussion is an important component to development. As someone who has been involved with the blindness product industry for several decades starting with the development of the X/PERT CCTV back in the 70's and participating in the development of many screen readers and other access technology products, I can say that improvement only comes with brainstorming, discussion, dreaming, testing, and a whole lot of working on discovering just what tasks need doing and what is important in how they are done. There is no better place to hear what is wanted, needed, expected, appreciated and forgiven than to participate in a users discussion list where problems are vented and wishes are expressed. Humanware is wise to participate in such a list. The time spent listening in on the brainstorming done by users of such products is a priceless resource for R & D. Don't be put off or uncomfortable in your choices and preferences because others here find things that still need fixing and creating. If it weren't for development, Humanware would have stopped with the first Companion and be selling them in bubblepacks by now like cordless phones. Progress depends on someone being dissatisfied with the status quo.
