Hi Rebecca,
Thank you for posting on this thread. My unit just got back from the shop
last Friday, having just had this same problem. Its Braille got very flakey
very quickly, with strange symbols showing up, alternating between nice
crisp Braille and very faint Braille, and so on. Ultimately the Braille
display quit altogether, at which point I frantically called Humanware, got
the RMA and sent it in.
When I talked to Humanware last Tuesday, someone in customer service told me
that four back planes on the main board were replaced, and other things were
fixed as well. I have no idea why the Braille display problem occurred, as
the main board was fairly new, having just been replaced last
November/December when I sent the BN in for an SD card slot problem. I can
tell you that I'm very careful to make sure that the unit isn't dropped or
knocked around. So I'm somewhat mystified by this. I really hope this isn't
an indication of questionable hardware quality assurance.
While I'm on the subject of repairs, I want to mention that if I hadn't
pressed the customer service rep for details, I'd have had no idea what was
done to fix the problem. My unit got back last Friday while I was out of
town, and when I opened the box tonight and checked out the unit, I noticed
no print statement or Braille document describing the nature of the problem
or what was done to fix it. I'd like to suggest to Humanware that such a
document be included when a unit is returned after servicing. It seems to me
that (1) such a document would be useful for tracking purposes in case the
problem should recur, God forbid, and (2), it's just good customer service
policy. Anybody out there concur with me? How about it, folks?
Tom
----- Original Message -----
From: "Rebecca Redmile" <[EMAIL PROTECTED]>
To: "Alana Jovanovski" <[EMAIL PROTECTED]>
Cc: <[email protected]>
Sent: Sunday, March 18, 2007 12:11 PM
Subject: Re: [Braillenote] Braille display breaking down
Alana:
It sounds like the back plane on the Braille display must have got
damaged a bit. Do you recall having dropped it, or having had it fall
off a table, or collide with something by accident? I know symptoms
really well, I'm afraid; and once it starts to do that, all you can do
is send it back to the manufacturer or vendor for servicing and repair.
I'm sorry to have to tell you such bad news ... it's not a cheap fix.
Rebecca
Alana Jovanovski wrote:
Hi List,
Can anyone please tell me what is possiblely going on with my braille
display?
Tonight I turned on my Bn and the Bn said,
"Main menu."
I pressed a thumb key by accident and the Bn said,
"Wordprocessor."
I had both speech and the display on at the same time. The braille
display had all these symbols for the grade 2 contraction "For." I kept
pressing the thumb key (which was the advance key) and checked the
display. Sometimes the display was ok. I turned the Bn off, then on
again. The display said "Main menu." I pressed the advanced thumb key
again to see what would happen with the display. I had a dot 4 and w as
part of the word "Wordprocessor."
Instead of the letter p appearing on the display I had an m appearing on
the display. The interesting thing was that the dot 3 on the m was going
down so I had dots 1-4 and the rest of the word "wordprocessor" on the
displayddI hope I am making sense here. I gave it a reset. That didn't
fix the problem. Actually, I gave the display a clean with a dry cloth
before I pressed the reset button. I tried a 1-2-3 reset, but that didn't
work either. Next I tried a 4-5-6 reset. That also didn't work. I tried
to exercise the display. The display didn't exercise properly because the
cs didn't come up. Instead dots 1 to 6 were up. I went back to the main
menu. I turned the Bn off, then on again. When I pressed the advance
thumb key again the speech said "wordprocessor" and the the grade 2
contraction for the word "for" came up again. The cells were in some
groups and the groups were gapped. Amongst these cells were some qs I
think.
I turned the braille display on and off. I also turned the unit off and
on. I went to the item wordprocessor. This time I had the grade 2 st
symbol instead of the dots 4-5 as part of the word "wordprocessor." I
waited to find out what would happen. After what seemed like a few
seconds the dot 3 of that symbol went down and I was left with the dot 4
as part of that word. This time I turned the Bn off for a few minutes (i
think) and tried it again. I think I still had a few problems. For now
the display works, but I just wanted to know what was going on. The
problem I have described above, has been experienced in all of the cells
on the display.
I appreciate any help anyone can give on this matter.
Thanks,
Alana
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