Hello:
Humanware needs to include a repair note with units as they come
home.
I was told that this would become an HW practice six months ago;
apparently not.
JD
----- Original Message -----
From: "Tom Lange" <[EMAIL PROTECTED]
To: "Rebecca Redmile" <[EMAIL PROTECTED]>,"Alana Jovanovski"
<[EMAIL PROTECTED]
Date sent: Sun, 18 Mar 2007 21:27:54 -0700
Subject: Re: [Braillenote] Braille display breaking down
Hi Rebecca,
Thank you for posting on this thread. My unit just got back from
the shop
last Friday, having just had this same problem. Its Braille got
very flakey
very quickly, with strange symbols showing up, alternating
between nice
crisp Braille and very faint Braille, and so on. Ultimately the
Braille
display quit altogether, at which point I frantically called
Humanware, got
the RMA and sent it in.
When I talked to Humanware last Tuesday, someone in customer
service told me
that four back planes on the main board were replaced, and other
things were
fixed as well. I have no idea why the Braille display problem
occurred, as
the main board was fairly new, having just been replaced last
November/December when I sent the BN in for an SD card slot
problem. I can
tell you that I'm very careful to make sure that the unit isn't
dropped or
knocked around. So I'm somewhat mystified by this. I really
hope this isn't
an indication of questionable hardware quality assurance.
While I'm on the subject of repairs, I want to mention that if I
hadn't
pressed the customer service rep for details, I'd have had no
idea what was
done to fix the problem. My unit got back last Friday while I
was out of
town, and when I opened the box tonight and checked out the unit,
I noticed
no print statement or Braille document describing the nature of
the problem
or what was done to fix it. I'd like to suggest to Humanware
that such a
document be included when a unit is returned after servicing. It
seems to me
that (1) such a document would be useful for tracking purposes in
case the
problem should recur, God forbid, and (2), it's just good
customer service
policy. Anybody out there concur with me? How about it, folks?
Tom
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