Hello Cindy,
UPS gives the sender the tracking number. the sender will
request that UPS E-Mails you a message with that number if you
wish them to do so. This does not mean that once the sender has
the number, you can't call them and get it, but it's so much less
time consuming to have UPS send that message. Just have
HumanWare enter your desire to get an E-Mail from UPS in your
files, then confirm that they have done so.
I received a tracking number from UPS when HumanWare sent my
dictionary, my ethernet card, my wireless card, every upgrade I
got when Humanware was sending them on a compact flash card and
my first transplant to an MPower last year. I always know when
my packages (from anyone, not just Humanware) will arrive
whenever They are sent by UPS or FED-X. Although I do have a
little more trouble with FED-X, because they don't like to
deliver to my front door. A short conversation with the Fed-X
customer service desk gets my package to me the next day.
Sammie d. Clay
----- Original Message -----
From: "slery" <[EMAIL PROTECTED]
To: "Mike Welty" <[EMAIL PROTECTED]>,"Ray Campbell"
<[EMAIL PROTECTED]>, <[EMAIL PROTECTED]
Date sent: Tue, 20 Mar 2007 14:52:09 -0400
Subject: RE: [Braillenote] Repair details
Yes, the tracking number is their responsibility. I have sent
many packages
and the number is on the form that I fill out and it is my
responsibility to
make a record of that number and send it to a customer if that is
what is
required.
Cindy
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Mike
Welty
Sent: Tuesday, March 20, 2007 1:25 PM
To: Ray Campbell; [EMAIL PROTECTED]
Cc: [email protected]
Subject: RE: [Braillenote] Repair details
Stop being so hard on Humanware. The tracking nxber isn't their
rrsponceibility
----- Original Message -----
From: "Ray Campbell" <[EMAIL PROTECTED]
To: "sammie clay" <[EMAIL PROTECTED]
Date sent: Tue, 20 Mar 2007 11:07:57 -0500
Subject: RE: [Braillenote] Repair details
Hi Sammie:
I am glad this has worked for you. Unfortunately, it hasn't
worked for
me or for others on this list. I've done the exact same things
you have
and I don't get e-mail with the tracking number. HW needs to be
consistent in handling this.
Thanks,
Ray Campbell, Help Desk Technician
Adaptive Technology Center
Chicago Lighthouse for People Who Are Blind or Visually Impaired
1850 W. Roosevelt Road
Chicago, IL 60608
312-997-3651 (Voice/Relay) or
888-825-0080 (voice/Relay)
[EMAIL PROTECTED]
AIM Screen Name: tclhelp
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