Hello Alex,
I tried the service reset and several other things but flash memory seems
to have gotten zapped. The HumanWare support tech suggested I use that
active synch program to delete the flash drive and let the Voice Note
rebuild it but since I needed a new battery anyway and had another
hardware issue with a socket ethernet card I purchased from them that
didn't seem to want to work, they just gave me an RMA to send it home to
Mama and get all freshened up and working good again with a little
HumanWare T.L.C.
Richard Ehrler
On 2007-06-15 [EMAIL PROTECTED] said:
Try that service reset, with ALL external devices removed. Next,
if you can, connect your unit to a computer with ActiveSync and
see if your folders show up there. If they do not, your flash
disk seems to be crazy. If they do, it is Keysoft's fault. That
is all I can think to do, aside from calling tech support
directly. Best of luck and sorry this happened.
Have a great day,
Alex
----- Original Message -----
Date sent: Fri, 15 Jun 2007 14:28:18 -600
I just turned my VoiceNote mPower on and went into the file
manager, chose
d for directory and was pressing space bar to navigate through
directory
listings when the VoiceNote went silent. I waited a minute or so
and tried
hitting back space, space with e, and other keystrokes but no
speech at
all. Finally I resorted to pressing reset. When the VoiceNote
started
talking, it had totally forgotten everything and wanted to know
if I was
running in English and a bunch of other system info. I just
accepted the
defaults and reset speech speed and volume once I got back to the
main
menu. I checked date and time. The date and time were still
correct. Then
I went back into the file manager and checked my flash drive.
While space
with i shows about the same free space I had before the crash,
when I went
into the flash drive, I discovered all of my personal folders had
disappeared and even in the original folders like downloads,
where I had
several files, they were all gone.
I suspect the files are still in flash drive memory because the
space used
is not correct for an empty fresh out of the box VoiceNote. It
actually
shows just about what I remember seeing when all of my files were
available. I'm thinking I must have some corrupt system file in
the unit
and if I can find and delete that file, maybe the rest of my
files and
folders will reappear.
Do any of you guru types know the trick to doing this?
By the way, I had the Concise dictionary installed before this
crash and
it no longer seems to be installed. I also tested a memory stick
thumb
drive that worked as a hard drive after installing those last usb
updates
and it is not recognized either, indicating I may have lost all
updates
since I installed KeySoft version 7.2 build 47. I have tried all
resets
except for the system reset with the record and reset button and
so far
none of them have done more than get me back to the same place
with some
twenty mega bytes or so of my flash drive in Limbo. I checked
battery and
it is more than half charged and recently calibrated so it wasn't
a
battery critical condition that caused the problem.
Help!
Richard Ehrler
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