Nicole,
I'm not from HW, but could you give us more to go on?
To get to the solution of a problem, you nearly always need to
know the cause.
Helpful in getting to the cause is being able to reproduce the
problem.
What type of machine Classic/PK/mPower?
Has it been transplanted?
What version of KeySoft?
How many cells 18/32?
I would imagine it's a BT.
Now, does this always happen when changing from grade 1 or 2 to
computer Braille, or does it matter what application you are in?
What are you doing to make the change?
I am not that familiar with changing between grades of Braille,
so if you can explain it to me, it should be a doddle for anyone
in HW.
Give them a call and talk them through how they should be able to
see your problem.
Give them/us an idea of the impact it has--example is all the
Braille you read/write from the change in capitals?
Regards,
Steve.
----- Original Message -----
From: "Nicole B. Torcolini" <[EMAIL PROTECTED]
To: "Braillenote List" <[email protected]
Date sent: Tue, 30 Oct 2007 17:08:58 -0700
Subject: [Braillenote] Just want to know that something is being
done
I've have mentioned the fact that changing the grade of
Braille to computer Braille from grade 1 or 2 capitalizes it. I
just want to know whether or
not Humanware plans to fix that problem.
Nicole
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