I've been reading a lot of messages and these have provoked some
thoughts.
First of all, I sometimes think that we as blind people don't
have very realistic expectations of life. I look on a
BrailleNote in the same vein as buying a new car. Buying a car
is expensive, and once you have bought that car, the expenses
don't go ajay. Every few months, or every so many miles, you
have to get the oil changed. They don't do that for free. Then,
every so many miles, you have to buy tires. They ain't cheap.
Every so many miles, you have to have the brakes checked and you
have to pay for that, and to pay to get them fixed. To top it
off, every year you have to buy insurance, which can vary from
fairly cheap to pretty costly.
I use my MPower many hours every day. I hate it when I have to
send it in to get cleaned. And it's not quite like taking the
car into the garage to get it fixed. Usually we do that and it's
gone for a day at most and it's back that night, and they can
give us a loaner if it's not. Unoftunately, Humanware can't do
that. Too bad, but I can't figure out a way they could do that.
Did Humanware know that Tieman was no longer going to make the
parts for the Braille cells? I don't know. But I personally
thought it was a great deal that Humanware offered those of us
who got transplants. Now, could Humanware be more communicative?
Yes, definitely. Do I have sympathy for folks who use their the
units for work, etc. Obviously I am! I stated earlier that I
hate it when I have to send mine in. I believe Humanware's error
may be in not training their customer service folks
wellenough--in other words, they should have told all the CS
folks the same information.
I will probably be unsubbing from this group soon. I joined to
learn more things about the bn and how it works, not to hear
everybody gripe about Humanware. So before I do that, I do want
to thank some particular folks for answering my questions and
giving me good advice--Kevin Chao, Don Bishop, Kathy Davis, Ray
Campbell, to name a few. Thanks. Debby and Cleo
___
Replies to this message will go directly to the sender.
If your reply would be useful to the list, please send a
copy to the list as well.
To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
