Ottawa Canada

Dear Sharon and list:

Well it appears it is just one person, Kim, at Humanware USA
Customer Service that considers this to be a gossip list.  I
suppose she is entitled to her opinion, but I disagree strongly
with her description of the list.

Yes, a service agreement is analogous to insurance on a car.  But
if the rate of claims in your neighborhood skyrockets, your car
insurance company will either hike your premium or advise they
won't renew your policy, or will only cover you for public
liability, not collision and comprehensive.

Looks to me like circumstances beyond the control of Humanware,
namely Tieman/Optelec no longer being willing to provide parts
for their older displays caused Humanware to stop selling service
agreements on units with these displays.

Its too bad, as a couple of people who have both a unit with KGS
and Tieman displays tell me the Tieman displays seem much more
reliable than KGS!  I don't know enough about the inner workings
of these displays to comment authoritatively on this matter.

Take care.

Brian
Brian K. Lingard
email: [EMAIL PROTECTED]
Skype: ve3yiab2ji15
tel: +1 (613) 247-0665
New York NY Tel +1 (646) 797-2862
FAX +1 (613) 247-9998

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