Hi, I am in Australia and I have never had a service contract.
And as I have said before when I asked a humanware staff member
about one a few months ago they had never heard of them. So I am
guessing we are in the same boat when it comes to spare parts but
I'm not going to worry about it until something happens to my
display, until then I am going to enjoy my transplant.
From Shaz.
BN QT MPower and PK user.
----- Original Message -----
From: "Powers, Terry (NIH/OD/DEAS) [E]"
<[EMAIL PROTECTED]
To: "Earlene Hughes" <[EMAIL PROTECTED]>,"Sharon Campbell"
<[EMAIL PROTECTED]
Date sent: Thu, 13 Dec 2007 07:19:57 -0500
Subject: RE: [Braillenote] mPower Extended Service Contracts
Are you all saying this cut off for service contracts only is for
the
US. If so, where are the other locations getting parts? Why
cann't
they make more and ship them here. It is one combined company so
all
sections should help each other. Either it should be worldwide
or other
countries should help out the Us who are lacking in supplies.
Terry Powers
-----Original Message-----
From: Earlene Hughes [mailto:[EMAIL PROTECTED]
Sent: Tuesday, December 11, 2007 8:10 PM
To: Sharon Campbell
Cc: [EMAIL PROTECTED]; [email protected]
Subject: RE: [Braillenote] mPower Extended Service Contracts
I agree with you, the policy should be a corporate world wide
policy,
unless there are trade restrictions in certain countries which
would
prohibit a overall world wide policy.
I doubt there are any trade restrictions which would prohibit a
world
wide policy.
It is in our interest to ask that the Attorney General's office
in
California look into the matter.
-- Earlene
-------- Original Message --------
Subject: RE: [Braillenote] mPower Extended Service Contracts
From: Sharon Campbell <[EMAIL PROTECTED]
Date: Tue, December 11, 2007 1:50 pm
To: Earlene Hughes <[EMAIL PROTECTED]
Cc: [EMAIL PROTECTED],
[email protected]
Hi Earlene and List:
The question I would ask you, Earlene, is this: If Humanware is
the same
worldwide, and not part Humanware and part Pulsedata, shouldn't
the
policies be the same company wide so we could all get correct
information? I'm sorry, but I don't buy it!!
Hope is a good breakfast, but it is a bad supper. Each day we
hope for
accomplishment and satisfaction and we'll achieve these when we
scale
our hopes to our real capacities. There's no more satisfying
feeling
than finishing a project we've set up ourselves, tailored to our
abilities, and worked at with patience and care. Our lives can be
filled
with such successes. Learning to live means learning to keep
ourselves
in the present. This day is all we really have to work with. Of
course
today will be influenced by what has already happened; and its
influence
will extend to tomorrow, next week, and beyond. But all we can
make or
do lies here, within this window of space and time. May my supper
be
contentment. I'll breakfast on hope again.
----- Original Message -----
From: Earlene Hughes <[EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Date sent: Tue, 11 Dec 2007 09:42:30 -0700
Subject: RE: [Braillenote] mPower Extended Service Contracts
Thank you Maurice, for providing this information to us.
I want you to know that I always read your messages on this list
when every you post them.
I also know that you work very hard to support the BrailleNote
family of products.
For me, the US implemented the policy on the 5th of December, not
the 8th, as described below.
I regret that Humanware staff here in the US could not have told
us about the policy change in a more professional manner.
I have been a customer of various blindness technology products
since the 1970's.
I remember when Telesensory Systems could no longer get parts for
the Optacon 1C models. I received a letter describing the
situation and the policy change that would permit optacon owners
to be able to upgrade their units to the newer model, the 1D.
I do understand that technology changes and sometimes, parts for
products are no longer produced by the manufacturer. Sadly, I
have lost confidence in Humanware's ability to treat their
customers in a fair and equitable manner. Based on my recent
customer experience here in the US from Humanware staff, I will
not be upgrading my BrailleNote, or purchasing a new one.
-- Earlene
-------- Original Message --------
Subject: [Braillenote] mPower Extended Service Contracts
From: [EMAIL PROTECTED]
Date: Mon, December 10, 2007 8:09 pm
To: [email protected],
[EMAIL PROTECTED]
mPower Extended Service Contracts
HumanWare US offers an Extended Service Contract on the
BrailleNote family
of products. Customers in other countries should contact their
local
HumanWare distributor regarding the service contracts provided in
their
country.
The Extended Service Contract comes into effect after the
expiration of the
normal warranty and may be renewed on a yearly or two yearly
basis.
Subsequent renewals are at HumanWare's discretion based on the
serviceability of the unit and the availability of replacement
parts.
Recent changes have been made to the availability of the Extended
Service
Contract for mPower units that contain "transplanted" Tieman
braille
displays. The changes do not affect mPower units fitted with the
KGS
braille display, which may be distinguished by the one-piece
integrated
cell cover and touch cursor switch.
Effective 8 November, 2007 the Extended Service Agreement is no
longer
available on mPower Transplant units that use the Tieman braille
display,
and is now only available on braille machines that use the KGS
braille
display. Such units will normally have a serial number lower
than 17881
for braille keyboard models, and 17951 for QWERTY keyboard
models. The
Tieman cells may be further identified by the square rubber touch
cursor
switch above each cell.
All current Extended Service Contracts on units fitted with
Tieman displays
will be honoured through to their expiration date.
The reason for withdrawing the Extended Service Contract on
mPower
Transplant units containing Tieman braille cells is that some of
these
units are now approaching 7 years of age and it is becoming
increasingly
difficult to source spare parts for these cells, with some items
being
impossible to obtain.
If your BrailleNote with Tieman display was transplanted and is
in good
working order, there is no reason to upgrade to a new unit. You
may choose
to pursue minor repairs if parts are available. If the
technician
determines that the repair is expensive, a trade-in will be
offered to
those with Tieman displays to upgrade to KGS. Many units are
approaching 7
years of use and the braille display no longer has the
performance of a new
display. For this reason, several people have chosen the option
to upgrade
their braille display only from a Tieman to KGS. Complete
displays and
parts for KGS displays are available and units with the KGS
display can
continue to purchase service contracts.
Customers who already have an mPower fitted with a Tieman display
may
upgrade from the Tieman to KGS display and will receive a one
year warranty
on the entire unit. A 10% discount is available on Extended
Service
Contracts taken out at the time of purchase of the Tieman to KGS
braille
display upgrade.
Price to upgrade mPower Tieman 32 cells to KGS 32 cells is
US$2995
Price to upgrade mPower Tieman 18 cells to KGS 18 cells is
US$1995
Price to upgrade from mPower Tieman 18 to KGS 32 cells is US$2995
The cost of the Extended Service Contract is:
BrailleNote 18 cell: US$340.00 yearly
BrailleNote 32 cell: US$500.00 yearly
VoiceNote BT US$200.00 yearly
VoiceNote QT US$200.00 yearly
HumanWare reserves the right to review the policy relating to
Extended
Service Contracts and their related pricing.
________________________
Maurice Sloane
Sales & Support Manager - Blindness
HumanWare
Direct Dial: +64 3 940 2223
Mobile: +64 21 528 374
email: [EMAIL PROTECTED]
Website: www.humanware.com
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