Hi Craig, Before we can sort this problem out, I need to know the following: * What version of KeySoft zre you running? * What version of Adobe Reader and Microsoft Word did you use? * Have you tried saving the pdf file as a text document and then opening the resulting txt file on the BrailleNote? * Have you tried this document on other machines to see if the problem was reproduced? These are just diagnostic questions... This "exception: command" means that KeySoft was trying to access certain RAM locaiton that it does not have access to. More specifically, KeySoft was trying to read some memory location, but RAM manager said, "No, you have no right to read this data." Thus, the "fatal applicaiton error" that results from it means that KeySoft was doing something wrong - or performing some task which the CE kernel (the heart of the operating system) decided that it is not good - in simple terms, KeySoft did something which the kernel thought was somewhat unwise or bad. I know this explanation sounds hard to understand (this is why I'm thankful that I'm not a total expert like some people are). Hope this post explained a lot. Cheers,'Joseph P.S. Writing from a rented PAC Mate Omni QX440 (don't ask me about this here).
-----Original Message----- From: Craig Warren <[EMAIL PROTECTED]> Sent: Thursday, April 17, 2008 11:35 PM To: [email protected] Subject: [Braillenote] Fatal Exception Error Hi list, I was taking a History test today, and I was reading an MS Word file that had been converted from a PDF document. It was an 8-page document. I switched document and came back to MS Word document and got an eror "Fatal Exception Error: Keysoft.exe has performen an illegal operation and must shut down." After reseting and trying again, I got an error: "The process cannot access the file because it is being used by another process." Still further trials led to the error: "Exception: command: 398 at 258. data misallignment." Can someone please explain what happened? I often try to edit MS Word documents only to have them corrupt when I try to save them. This is extremely frustrating. Any help would be greatly appreciated. Thanks, -- Craig Warren 831-818-0510 ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
