I have a student that is using a Braillenote classic. It is running ver. 4.01. I know it is very old but it hasn't been really used until this year. Here's my problem. For some reason teh wrong spell checker was installed. It does not have the English USA which we need. The Braillenote itself is acting kind of flaky also. When I called tech support, they tried a bunch of stuff, but nothing helped. They want me to erase the software using Active synch and then press reset and have it restore itself. I can do all that but here is my problem. They told me I needed to use Active Synch version 3.8. I downloaded it and installed it but for some reason it will not locate the Brallenote. I have tried it on 2 different computers with no luck. I go to my computer and click on moble device. The computer searches but does not find it. I have also gone to the utilities menu on the braillenote and clicked on connect to active synch. No luck. Any suggestions. I really don't want to send this in if I don't have to. Thank you all in advance for your help. Lori ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well.
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