Dear Jose,
Customer service is only there to provide pricing and very basic
information. I would recommend choosing Technical Support from HumanWare's
phone menu, and asking one of those agents. Customer service should've also
transfered you to Technical Support when they realized that they couldn't
help you.
AR
----- Original Message -----
From: "Jose Lomeli" <[email protected]>
To: <[email protected]>
Sent: Wednesday, October 28, 2009 3:25 PM
Subject: [Braillenote] Please help! Feeling frustrated!
Hello; Listers, I need help. I am feeling frustrated! I called Humanware
to ask about this RFBD thing that I heard earlier and guess what? Customor
Service did not know what the **** I was talking about. What is this
about? I thought they are suppose to know. I feel frustrated because the
customor service people hardly speak any English! What is this about? Now,
I'm not being discriminatory because I know how it would feel like. So
please don't get me wrong. I am not writing this message to offend people
and if I did I would like to appologize for this. But its the truth. I
read something and then I call and I hear something else? Come on now
Humanware! I just wanted to speak my mind out.
Jose Lomeli
Email: [email protected]
Website: http://all4webs.com/q/2/jlomeli9393
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