Hello to all, How I feel for those with the 18 cell version of
Apex who are experiencing the mis-routing of their cursor
tracking buttons. How gratifying it must be for them to be
immediately reassured that help to overcome this fault, is on the
way. I am left however, wondering what I have done to
upsetHumanware. Within a few hours of receiving my Apex back in
January, I discovered that I can no longer print envelopes,
cheques, or labels which demand the "landscape" printing command;
though I am using standard Hewlett-packard printers. I also soon
became aware of difficulties relating to the copying of databases
to be used on other equipment. Both of these errors have caused
me considerable problems. I now have to seek sighted help to
achieve these operations. Though Humanware UK have tested my
findings and agree with them, I have never seen any
acknowledgement on this list that there is any intention of
putting them right, or indeed, that work for their solution is
being undertaken. Why the difference in approach? Is it because
these errors are insoluble? If so, the Firm should be honest
enough to say so and enable me to seek elsewhere for a device to
carry out my work. As I wrote recently, I sincerely like my
Apex, but I am daily becoming convinced that I made the wrong
decision to purchase Apex, I should have kept my Mpower. I would
feel a lot happier if someone in the organization could reassure
me, like those with their cursor routing problem, that help is on
the way, with some indication of when it is likely to arrive.
Don Cooper.
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