On 1/7/11, Crystal French <[email protected]> wrote: > Hmmmmm. > I purchased my Apex in July and was told that the next update that would be > coming out would be a free one and include support for the .dox files. > > So, I'd say everything is hearsay until we hear from Humanware. > > Crystal > > > > ___ > Replies to this message will go directly to the sender. > If your reply would be useful to the list, please send a > copy to the list as well. > > To leave the BrailleNote list, send a blank message to > [email protected] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > Hi, listers.
Just wanted to comment on the conversation about the new upgrade. I agree that everything is hearsay until we hear from HW, but the problem is, when it comes to conversations on this list, we don't hear from HW. I'm finding that a lot of conversations and debates we have on the list are ones where a staff member of HW might be able to add some helpfull insight to. So, where's the HW staffer who's monitoring this list and will he/she come out of his/her shell and post something to this list that might be able to help our listers with their BN problems? Until then, our only option when all else fails on the list is to call tech support, which doesn't always give us the full answer to our problems, at least the ones that work. Case in point, my printer problem. I called them twice while trying to get it to work, and the first person I talked to told me to do a 4-5-6 reset (the same thing a couple listers told me to do) and said to hold the 4-5-6 keys until the music starts, which I didn't originally understand. Then, she said gdbye to me and hung up. After I did the reset, I tried going in the settings again. Then, I got an error message that said, "printer error: the filename, directory name, or volume label syntax is incorrect." I called them again, and the second person told me to do the reset again, then hung up. When it still didn't work, I decided to try it again the next day. I did, and it still didn't work. So I called HW again, and after holding for about 5 minutes, it put me on voicemail. I left a message with my phone number, and they have yet to call me back. Is there any HW staff member who could help us out here? I'm sure the guy with the sincing problem could use their help, too. Bottom line, earth to HW staff! Chris ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
