I contacted Humanware concerning my braillenote. I have dot 1 that isn't always working. It happens when you are writing Braille quickly. I average probably 90 to 100 words a minute and had no problems until week before last. When I contacted humanware I was given an rma number. The unit was picked up and delivered to Humanware. I got a call today and was advised that they can't get the key to not work so I would have to pay a $95.00 diagnostic charge. I explained the problem again and was told that they would give the unit to someone who used Braille on a daily basis to see if the problem could be duplicated. This particularly upsetting for 2 reasons. 1. the unit is under warranty and should be free to repair. 2. some one just kept pressing dot 1 and that's it and noone opened the unit to see if something was loose or cracked or something to make the key not work all of the time. I have a brailliant 80 that has a few cells that don't work. Wonder what the fee to have this looked at will be. If this is the type of service you get from humanware, I will have to find another company to buy from and hope that their policies aren't the same.
Gery D. Gaubert Assistant, Information Technology Administrator St. Charles Parish Sheriff's Office office (985) 783-0208 mobile 504-329-9439 [email protected] This e-mail and any attachments thereto are intended only for the use by the addressee(s) named herein and contain propriety/confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, or copying of this e-mail, and any attachments thereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by telephone (985-783-0208) and permanently delete/destroy the original and any copy of any e-mail and any printout thereof. ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
