Hello Lucy, I've had this same thing happen before. Alex, I know
it was an issue with keymail and not my email account. There are
a few reasons that I know this.
1. I started receiving failure notices for emails that I never
sent. This would happen only when I used Keymail, not when I
used my email web-based or outlook and or eudora.
2. Keymail would say that there was messages sent when I didn't
even have anything in the outbox. Or! Keymail would report the
wrong amount of emails sent. I would have 1 email in the outbox
and after sending it Keymail would say: "3 email sent."
3. I had people report receiving "Spam" from me and it was only
after I had used Keymail and not one of the other methods I
listed above.
4. Several years ago when I had this issue I was discussing it
with a Humanware technical support person. After I told him
pretty much all of the stuff above, he initially tried telling me
that there was no way that it could be the braillenote or
Keymail. I adamantly called B-S on that statement. He
eventually admitted to me that even though the BN can't get
viruses like a regular computer, that what I was experiencing was
more than likely a spam bot type issue.
Ok! With all of that being said, I will get to the important part
of my message.
Ok Lucy, if this is truely an issue with Keymail and not your
email account. This is what I'd do to fix it.
Save any important email address or message you have saved in
Keymail. After that is done, erase the email folders CDB file
and your email attachments folder. After that is done press
reset. Then you can go into your inbox. It will tell you that
there isn't a database called email folders and ask you to create
one. Say yes to that and you will have a clean fresh database
for your email pleasures. The attachment folder will be restored
without you having to do anything else.
Again, if you are going to do this, make sure you save anything
and everything that you want to keep in your keymail folders.
Ok, enough of my rambling.
I hope this helps.
Thanks for your time.
Sincerely,
John
---- Original Message ------
From: Alex Hall <[email protected]
Subject: Re: [Braillenote] Virus (or something...)
Date sent: Sun, 21 Aug 2011 16:39:46 -0400
First, change your email account's password immediately and see
if
that helps. The bn does not have a virus, but it sounds like a
spam
bot hacked your account and is basically hijacking it to send out
its
spam messages.
On 8/20/11, Lucy Sirianni <[email protected]> wrote:
Hi all,
I've just been notified that apparently my email has a virus
or something. Various people (most of whom are older
acquaintances who aren't even in my address book any more) are
getting spam emails from my address. I have no idea how to fix
this! What can I do?
Thanks in advance for any help you can offer -- I'd love to take
care of this ASAP!
Lucy
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