Hi. Is there any way to go no mail on this list when you're at a convention. I want to be on very few lists, but I don't want to have to completry unsubscribe. I've had some strange email problems which tech support helped me solve and there were just little things which I couldn't figure out such as a dash inthe dial-up phone number, no number-sign, somehow an at-sign got in there and some extra dots popped up, stupid things I thought I'd edited. Oh, well. Which reminds me. I put in a call to Matt, whom I know is on this list and I guess I need to send a direct e-mail to. He might have tried to respond but I was on and off my cell phone and my land line was hooed up to the modem. Customer suppos was and is always tremendous. Severl hours later, I finally got through to Chris in tech support. I catch on fairy rpidly, and often choose to take certain problems to tech support, not a public list. I'm extremely upset by the wait time in getting to tech support if I need them and yes, the Braille Note's not a real hard system to learn to use. The Braille Lite wasn't either, and I still had occasion to call on tech support, God forbid. Matt et also, please look into this problem, because I've also brought it to the attention of Rick Plesha, one of the Pulse Data reps for Southeffn California, and he wasn't pleased. Maybe I shouldn't be sharing this with the list, but I feel I this needs to be heard, and I need to feel safe in voicing it. As we abbl know, one little comma or dash can mess the whole thing up. And there are a couple parts of the manual that should be rewritten, and I won't state them here. This is meant to be positive criticism, of course. This pffoduct is great, and so is this list. I do a lot with it already. When people are waiting for tech support on the line, don't keep switching them to the voice mail unless they want to be switched there. That's very annoying! What's wrong with hiring a couple more tech support people even part-time. If you can't hire more people, change your hours from #! A.M. to #to P.M. Pacific time, so when people out here come home from work, they can call tech support. With the best intentions for Pulse Data and its customers, Nancy Ung
