Hi Beth, Thanks so much! I'll give these things a try, and let you know how things come out either way.
Desi ----- Original Message ----- From: "Beth Hatch" <[EMAIL PROTECTED]> To: "'Braillenote List'" <[EMAIL PROTECTED]> Sent: Wednesday, February 04, 2004 11:33 AM Subject: RE: [Braillenote] Printer Problem > Hi Desi, > > If I remember correctly, the Canon BJ series are similar to the HP Deskjet > printers.<smile> Therefore, make sure that under the Printer Setup > settings, you're using the HP Laserjet/Deskjet printer driver from the > BrailleNote. > > Second, it seems from your message that the BrailleNote is accepting > your printed data but the printer isn't responding. As someone who used to > work for a printer help desk support line, I can tell you that printers can > sometimes be temperamental little critters.<smile> For example, I have a > Samsun laser printer here that supports both USB and parallel printing. My > computer uses the USB port, while the BrailleNote is connected via a > parallel port. If the printer fails to print when I give the command to > print, I usually have success when I turn off the printer and then turn it > back on, then try the print command again. If this fails to fix the problem > for you, I would suggest the following steps. I know it's annoying, but I > found this to help when I was doing tech support with printer customers. > > Turn off the printer and the BrailleNote. Disconnect the cable from > both machines, reconnect the cable on both machines. Turn on the > BrailleNote, then the printer. I suggest the BrailleNote first so that the > communication can be establish between the BrailleNote and the printer in > order that the BN will find the printer on the parallel port, and the > Printer will find the BN. My laser printer usually makes warming up noises > whenever I connect the BrailleNote to the parallel cable. Given that the > Canon is an inkjet printer, I'm not sure this will happen, but just in > case....<smile> > > Finally, are you able to print from the Canon using your computer? > Are you using the same printer cable for your computer that you use with > your BrailleNote? If you are using the same cable, as I said above, I would > suggest turning off the printer before connecting to the BN. If you can't > print and you use the same cable, as I suggested above, try having a totally > free connection, no cables, then connect with everything turned off, then > connect, then turn the BN on then the printer. > > If you still have problems, reply here or write me privately. > > I hope this helps, > > Beth > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.pulsedata.com/mailman/listinfo/braillenote > >
