Hi, Matthew. That makes me feel better. If I get two releases no matter
when they come out, that makes me happy. I just got worried. I do hope you
guys come out with updates more frequently then this won't even be an
issue. But, if I understand you, I have the next two major releases locked
down no matter when they are released.
At 4/13/2004, you wrote:
Hi Paul,
I'll leave your product development comments to Jonathan to respond to. As
for your SMA concerns, I'll be happy to try and help with these.
I'm sorry that the terms of the program were not made more clear to you at
time of purchase. Our software maintenance agreement is not time-based,
but rather is release based. What I mean by this is that rather than it
being an annual agreement, your SMA authorizes you to obtain the next 2
significant KeySoft upgrade releases. Due to different development areas
being given focus for a given release, the frequency of these could
slightly vary in terms of major upgrades within a year. This is also
keeping in mind that minor updates may also be released throughout the year
which do not decrement your SMA count at all.
I hope this helps a bit.
Regards,
Matthew Janusauskas
Director of Training Services
Pulse Data Humanware, Inc.
175 Mason Circle
Concord, CA 94520
Phone: (800) 722-3393 Ext. 204
Fax: (925) 681-4630
Visit us on the web!
http://www.pulsedata.com
[EMAIL PROTECTED] wrote on 04/13/2004 16:43:09:
> Hi, Jonathan and everyone on the list. I tend to agree with Sandy. I have
> heard all of the things from Jonathan and while I feel he is sincere in
> what he says, still, I come away with nothing to cling to. I don't know
if
> we will see anything by the summer shows or will I be waiting until the
> first quarter of next year. I have no idea. I have no idea what I will
see,
> either. Will it be hardware or software or both? My SMA only will cover
> software.
> Sandy's comment concerning the SMA made me think. I paid 145 dollars or
so
> for my two downloadable upgrades. If nothing is forthcoming before
december
> of next year, does that mean I just threw away 145 dollars? Do the
> upgrades have to be within a one year period of time or is it whenever
they
> come out?
> I never asked that question of my sales person and I don't believe that I
> was told that only if the two upgrades come out within a one year period
of
> time that I would be elligible for them. If I paid 145 dollars for two
> upgrades, I would think I would get those no matter how far apart they
> were. I have only past PDI behavior to base anything on, but basing my
> conclusion on the past performance of PDI, I don't see how they will come
> out with two major software upgrades before december of next year. Does
> that mean I over paid when I didn't have to?
> Does that mean I pretty much lost money when I could have just paid for
one
> update?
> If I don't year anything on the list, guess I will have to call humanware
> customer service and get them to explain it to me. But I am not going to
be
> a happy person if I paid 145 dollars for only one upgrade. It wouldn't
make
> me want to pay for a SMA in the future.
> At 4/12/2004, you wrote:
>
> >Hi Jonathan,
> >
> > Information is information. No matter how scurrilously obtained
these
> > posts have had two major effects, 1; They sparked off a very fruitful
> > discussion, which, I believe, has lead to a distillation of ideas, IE,
> > that most of the fixes and improvements requested by list members, can
> > only be met by a major upgrade of the OS and browser. Rather than wait
> > for small fixes from pulsedata, with a suitable upgrade, we could
obtain
> > genuine connectivity with the main-stream if pulsedata will only
> > recognise this fact. 2; While this info may have come through a round
> > about means, you have not actually disputed any of the assertions. For
> > me, a bn user of some 2 and a half years, this info has made me think
> > very seriously of going for the trade-in option (the bar code reader
> > clinched it) So I have decided to give my bn 6 months to get its act
> > together and provide me with the kind of functionality which is
available
> > to everyone else.
> >
> > Lastly, I am, as are many others I note from comments on the list,
> > tired of hearing that "Good point, it will be added to the list for
> > future upgrades" If PDI seriously think that tipping your hand to the
> > competition by committing yourselves to merely bringing the bn a
fraction
> > closer to what they already provide will actually diminish your
> > competitive edge, I can only say that you have lost the plot, you have
> > also lost the competitive edge. We want clear cut commitment, both
> > within a fixed time reference and a defined target of functionality
from
> > PDI and we want it now so that we can make informed choices with regard
> > to where we continue to put our cash.
> >
> > I seem to remember paying for a SMA which, supposedly entitled me to
2
> > major upgrades in one year. Where is the second part? I am not rich
and
> > have no intention of "forward financing" PDI, so where and in what
form,
> > is my upgrade?
> >
> > Hoping for a real, factual and informative response (the feel good
> > factor I can get from Harry Potter) I look forward to hearing your
reply,
> >Sandy.
> >
> >
> > > ----- Original Message -----
> > >From: Jonathan Mosen <[EMAIL PROTECTED]
> > >To: Braillenote List <[EMAIL PROTECTED]
> > >Date: Thu, 8 Apr 2004 09:23:15 +1200
> > >Subject: Re: [Braillenote] The BrailleNote e-mail list
> >
> > >Hi Sabahattin. The name "Kirstyn" is an alias. The person concerned
has
> > >apologised, senior people at the company concerned have assured me
that
> > >the person concerned acted on their own, and I accept unreservedly
both
> > >the apology and the assurance. We can now move on in the likelihood
that
> > >this unfortunate behaviour won't occur again.
> > >Jonathan Mosen
> > >BrailleNote Product Marketing Manager
> > >Pulse Data International Ltd
> >
> > >DDI: +64-3-373-6192
> > >Fax: +64-3-384 4933
> > >Mobile: +64-21 466 736
> > >Email: [EMAIL PROTECTED]
> > >Internet: www.pulsedata.com
> > >___
> > >To leave the BrailleNote list, send a blank message to
> > >[EMAIL PROTECTED]
> > >To view the list archives or change your preferences, visit
> > >http://list.pulsedata.com/mailman/listinfo/braillenote
> >
> >
> >
> >___
> >To leave the BrailleNote list, send a blank message to
> >[EMAIL PROTECTED]
> >To view the list archives or change your preferences, visit
> >http://list.pulsedata.com/mailman/listinfo/braillenote
>
> Paul Henrichsen
> <[EMAIL PROTECTED]>
> <home.pacbell.net/paulh52>
>
>
>
> ___
> To leave the BrailleNote list, send a blank message to
> [EMAIL PROTECTED]
> To view the list archives or change your preferences, visit
> http://list.pulsedata.com/mailman/listinfo/braillenote
>
___
To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
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Paul Henrichsen
<[EMAIL PROTECTED]>
<home.pacbell.net/paulh52>
